Help with Smart Defrag error

[EthanJ0795]

I recently purchased Smart Defrag for my computer and ran into an issue.

My main drive (C:) is a SSD. However my other 2 drives are both HDDs.

Whenever I launch Smart Defrag it seems to think all of my drives are SSDs and henceforth won't defrag them.

Granted, one of the HDDs has an 8GB SSD attached since it's a hybrid drive. But I've never encountered an error with defragging the HDD portion of it before.

Any help it appreciated.

 

Thanks!

[Scannan]

Hi

Welcome to the forum.

Try putting your SSD's into the exclude list of Smart Defrag. Then exit SD completely, restart SD and see if it helps the issue.

[Cicely]

I recently purchased Smart Defrag for my computer and ran into an issue.

My main drive (C:) is a SSD. However my other 2 drives are both HDDs.

Whenever I launch Smart Defrag it seems to think all of my drives are SSDs and henceforth won't defrag them.

Granted, one of the HDDs has an 8GB SSD attached since it's a hybrid drive. But I've never encountered an error with defragging the HDD portion of it before.

Any help it appreciated.

 

Thanks!

 

 

Hi EthanJ0795,

 

Welcome to IObit Forum.:-)

 

For the issue you mentioned, please take the following steps:

 

1. Please download DiskInfo.exe from http://wikisend.com/download/393224/DiskInfo.exe

2. Run the downloaded DiskInfo.exe, then please send back the generated DiskInfo.txt

 

Then please right click on the disk, click Recognize this disk as HDD.

 

Thanks for your work and looking forward to hearing from you.

 

 

@Scannan,

 

Thanks for your timely reply.

 

[hirsche]

Hi Ethan, can you please update us if adding SSDs at exclusion list did the trick for you?

[EthanJ0795]

Sorry for the late response guys. Thanks for all the advice!

SD will not allow me to add an entire volume.

 

Cicely, thank you so much! That worked perfectly. Not sure how I was able to miss something like that, hahah.

 

Thanks again everyone!

[Cicely]

Hi EthanJ0795,

 

Please let us know if any further assistance needed.

 

Cheers.:-)