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IObit Malware Figter v3 Beta 1 is out!


enoskype

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  • 2 weeks later...
  • 2 weeks later...
Win 8.1. I have 2 machines running Win 8.1 and have s4et up scheduled scans. Unfortunately I am still getting multiple scans every few hours.

 

 

Hi technojunkie,

 

Sorry for any trouble.

 

Please help us investigate the issue with the steps below:

 

1. When do you set the scheduled scan? And when the scans started to run? Please send us the screenshot of your scheduled scan settings.

 

Guide for taking screenshot.

 

http://graphicssoft.about.com/cs/general/ht/winscreenshot.htm

 

2. Please send us the scan logs of the program. Usual path:

 

C:\Program Files\IObit\IObit Malware Fighter\log\scan (for 32bit PC)

C:\Program Files (x86)\IObit\IObit Malware Fighter\log\scan (for 64bit PC)

 

3. Please download the tool from http://testdemo.iobit.com/InfoHelperV8.exe

 

Then double click to run this tool and click “Save report to Desktop”. Then you will get zipped file IObit_Debug_Info on your desktop. Please send it to us so that we can get the detailed information to look into.

 

Thanks for your time in advance.

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