Send Your Feedback for Smart Defrag v4

[Cicely]

Hi ZZdee,

 

Thanks for your reply.

 

Well, Smart Defrag should not bring back deleted files. There should be some misunderstanding. Would you please re-install Smart Defrag v4 from http://update.iobit.com/dl/smart-defrag4-setup.exe

to see whether the issue happens?

 

Besides, you can check whether the Shut Down feature works.

 

Looking forward to your good news. :-)

[Cicely]

Hi BugDigger,

 

Thanks for your reply.

 

As you mentioned " The problem with sorting still exists.", if you do not want to post the related screenshot here. Please just send the related screenshots to sdfeedback@iobit.com. Your privacy is guaranteed.

 

Looking forward to your reply.

 

[Batchman]

Is there a defrag option to consolidate space? i have very fragmented disc, mainly consisting of big files like 20gb each, even though there is like 600gb free space there is no continuous space to defragment these, so files have like 50k fragments and SD4 cant do anything about it, which is a problem for a defragmenting software, don't you think? Tried all defrag options always end up with small chunks of free space, considering on moving to something else.

[kudoyuzi]

After cleaning up my C drive 10GB less than before.

 

Before using this software to clean up my C drive uses no more than 60GB.

 

http://forums.iobit.com/forum/smart-defrag/smart-defrag-v4/205710-after-cleaning-up-my-c-drive-10gb-less-than-before

[Cicely]

Hi Batchman and Kudoyuzi,

 

Thanks for your feedback.

 

@Batchman, I will report your concerns to our product team to continue to improve our products.

 

@ Kudoyuzi, do you mean that the space of your C drive decreased 10 GB after running Smart Defrag?

 

If so, please download the tool from http://testdemo.iobit.com/SD4InfoHelper.exe

 

Then double click to run this tool and click “Save report to Desktop”. You will get a zipped file IObit_Debug_Info.zip on your desktop. Please send it to us so that we can get the detailed information to look into.

 

Looking forward to hearing from you.

 

 

[BugDigger]

Hi Cicely.

if you do not want to post the related screenshot here.

Please just send the related screenshots to sdfeedback@iobit.com.

I mean not screenshort (not a problem) but file generated by your SD4InfoHelper tool.

Generated file contains a lot of information which I don't want to publish in worldwide visible attachment.

 

OK, the updated screenshort is attached now.

 

 

 

[BugDigger]

Attachment. Can not post it in Opera (v.28), IE seems works...

Hmm... After editing in IE I can now edit my posts in Opera too...

[kudoyuzi]

@Cicely you see and fix it, THX.

[Buddahfan]

Note: I had a sumilar problem with W8.1 but never reported it because as I recall there was no information supplied when the process failed

 

OS: W10TP 10049

Smart Defrag 4.0.2.690

Computer uses UEFI to boot

Wireless Keyboard: Logitech MK 320

Driver: Provider Microsoft

Driver Date 6/21/2006

Driver Version: 10.0.10049.0

Digital Signature Microsoft Windows

 

 

Situation: Attempting to do a Boot Defrag. All three boxes are checked. 1. Defragment Page files and Hiberation files, 2. Defragment MFT, 3.Defragament system files

 

I get the following error message:

UEFI failed on initializing keyboard, process will not continue

 

Boot defragment is then skipped and the computer goes directly to login. There is no problem performing the boot defragment on two W10TP 10049 computers using BIOS rather than UEFI and a Logitech keyboard either the MK320 or MK260.

 

I had a similar situation when I was running W8.1 on all three computers. The two booting under BIOS performed the boot defragment without a problem The one booting under UEFI as I recall succeeded performing two of the three processes. Sorry I can't remember which one failed. As I stated above I do not recall seeing a detaled error message. Just that that part of the Boot Defragment failed.

[Cicely]

Hi Buddahfan,

 

Thanks for your feedback.

 

I have reported the issue to our product team and we will fix it in the future. Sorry for the current inconvenience.

 

Have a sweet day. :-)

[mecanicogolf]

Am still waiting for SD 4 PRO............you promised me it over 3 weeks ago...

[enoskype]

Hi, mecanicogolf,

 

If you are talking about a license code, please discard this post and wait for a response from Cicely.

 

The link for the download of the latest SD 4 PRO setup file is in Smart Defrag Pro 4.0 (4.0.2.712) is available! [April 03, 2015] .

 

Cheers.

[sojakai]

There needs to be a way to Set how many drives are shown, and how they are shown. I can only see 3 HUGE buttons when I need a Drive List, and have to scroll three screens over to get to them. The program should NOT BE USING MY BROWSER FOR ANYTHING other than updating, and even that should be done in-program.. Reports Need to be shown In-Program and not on my browser.

[Cicely]

Hi sojakai,

 

Thanks for your suggestion. We will surely take them into serious consideration in future updates.

 

Good day.

[Apis]

Hi All,

 

Smart Defrag v4 Final Version is available now. :-):-)

 

1. Send your Feedback

 

- E-mail us your suggestions or comments directly at sdfeedback@IObit.com

- Join discussion on our forums.

 

The top 20 most valuable beta contributors can choose any one of the products from IObit.

 

 

+ Brand New UI - Simpler but easier for operation.

 

More can be discovered by you.

 

 

The UI might be brand new, but it's NOT simpler to use. Actually quite the opposite. It might seem simpler if you have only 1 or 2 HDD's, but if you have more it's a pain to use.

 

once again one of those "trying to look modern" with no care of usability.

 

Comparing to "SD3" UI, "SD4" UI has

 

1) Impossible to get an overview of HDD's (There just is no function for that anymore, no list of HDD's)

- The "tabs" might seem modern, but they don't perform the same thing as a proper list does (as was in "SD3")

2) more difficult to scroll through HDD's

3) arrow keys don't change HDD (neither do tabs) - I would never pay a dime for a software which is unusable without mouse

 

The whole "left to right" business which goes "past the page" is nonesense. The Smart Defrag 3 UI was much more user friendly.

 

Try putting it in a pc with more than 4 HDD's/partitions + WindowsApps. You will find that "SD3" has much better UI.

[Cicely]

Hi Apis,

 

Thanks for your feedback. We will take all your concerns into serious consideration in future updates.

 

For the no response of the arrow button and the "past the page" button, please reinstall Smart Defrag from http://update.iobit.com/dl/smart-defrag-setup.exe to see how it works.

 

[rondus18]

Hi,

 

I installed Smart Defrag 4 and had it analyze my system. Everything worked fine. When I saw my D drive had over 100 GBs of fragmented files from a disk image of my C drive I no longer needed I deleted it and re-analyzed the D drive. Now the drive is showing up as an SSD. As you can see in the attached image, I apparently own a 1TB solid state drive. Which sounds pretty snazzy, but so far I'm not seeing the improved performance. :P

[Cicely]

Hi rondus18,

 

Could you please describe the issue more clearly so that we can check?

 

Do you mean that your D drive is HDD and Smart Defrag has recognized it as SSD?

[rondus18]

Do you mean that your D drive is HDD and Smart Defrag has recognized it as SSD?

 

You got it. It was showing up as a hard drive at first, but after I deleted a disk image that was stored on the drive Smart Defrag is now convinced it's a solid state drive.

 

[Cicely]

Hi rondus18,

 

Please download the tool from http://testdemo.iobit.com/SD4InfoHelper.exe

 

Then double click to run this tool and click “Save report to Desktop”. You will get a zipped file IObit_Debug_Info.zip on your desktop, please send it to us so that we can get the detailed information to look into.

 

Then, please click the arrow button near the disk type to remark the disk type from SSD to HDD manually.

 

Thanks.

 

 

[bdh48]

Hi, I have Smart Defrag 4.1 which I have downloaded both to my Dell PC and my Venue 8 Tablet.. Both systems are operating on Windows 8.1 at latest update.

 

The PC has an SDD as its boot drive and its where I keep my programs. Data is stored on an HDD with a HDD back up dis as well. When I run Defrag 4.1 on this computer all is very smooth and it correctly recognizes the SDD and runs the Trim utility.

 

For the Tablet though it does not recognize the drive as an SDD and wants to run the HDD defrag program.

 

Can you explain this behaviour and could you advise what to do with the tablet.

 

Thanks

 

[Snuffy]

Smart Defrag is nice as a defrag but cleaning it does not do a super job, every program needs to clean again, MS find many things if leaves, and Win8manger finds much, so the cleaner is a DUH, but defrag is great

[Scannan]

Smart Defrag is nice as a defrag but cleaning it does not do a super job, every program needs to clean again, MS find many things if leaves, and Win8manger finds much, so the cleaner is a DUH, but defrag is great

 

Snuffy

 

Defrag is just that.....it defragments files. It does not clean. Maybe you should explain what you mean by cleaning??

[Cicely]

Hi, I have Smart Defrag 4.1 which I have downloaded both to my Dell PC and my Venue 8 Tablet.. Both systems are operating on Windows 8.1 at latest update.

 

The PC has an SDD as its boot drive and its where I keep my programs. Data is stored on an HDD with a HDD back up dis as well. When I run Defrag 4.1 on this computer all is very smooth and it correctly recognizes the SDD and runs the Trim utility.

 

For the Tablet though it does not recognize the drive as an SDD and wants to run the HDD defrag program.

 

Can you explain this behaviour and could you advise what to do with the tablet.

 

Thanks

 

 

Hi bdh48,

 

Our specialists are still working on this issue and trying to figure it out.

 

Please click the arrow button near the disk type to remark the disk type from HDD to SSD manually.

 

We appreciate your understanding.:-)

 

[Cicely]

Smart Defrag is nice as a defrag but cleaning it does not do a super job, every program needs to clean again, MS find many things if leaves, and Win8manger finds much, so the cleaner is a DUH, but defrag is great

 

Hi Snuffy,

 

The Junk Files Clean feature in Smart Defrag only support for cleaning junks on system disk, usually disk C. For complete clean, it is suggested to try Advanced SystemCare.

 

I have forwarded your concerns to our product team for serious consideration. Thanks.:-)