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ASC and lock screen Windows


Black Raven

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Hello! Recently discovered a bug with the cleaning of the registry using the ASC 8.2

After cleaning the registry and restart the computer, Windows does not have a lock screen language selection (it causes a lot of inconvenience to the user, who as the mother tongue is not English).

Users who noticed this error before, reported that it continues its journey with ASC 6, 7, 8 (on Windows 8.1)

P.s. in the picture, as it should be. Highlighted in red is that after cleaning the registry goes missing.

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Hi Black Raven,

 

Could you please help us look into the issue by providing the following informantion?

 

What is the registry cleanning you mentioned, is it the Registry Cleaner under Toolbox in ASC?

 

A photo of the interface when the language selection does not show.

 

Guide for taking screenshot.

 

http://graphicssoft.about.com/cs/gen...screenshot.htm

 

Besides, when the language selection does not show, please download the tool from http://testdemo.iobit.com/InfoHelperV8.exe

 

Then double click to run this tool and click “Save report to Desktop”. You will get a zipped file IObit_Debug_Info.zip on your desktop, please send it to us so that we can get the detailed information to look into.

 

Looking forward to hearing from you.

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Good time of day.

1. Use the "Registry cleanup" from the toolbar.

2. Language selection does not show (screenshot)

3 "InfoHelperV8 .exe" appended

4. In addition, I fixed all on video: https://youtu.be/Q6cxU-4kq4k

P.s. Sorry it could not perform the procedure on a real OS, due to the lack of a backup before.

Follow all the steps in the virtual machine (video, screenshots, instrument InfoHelperV8. exe).

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  • 4 weeks later...
Hello! It turned out that the problem occurs when you delete a registry key(In the ASC and its tools (The feature "deep cleaning the registry"):

HKEY_USERS\S-1-5-18\Software\Microsoft\CTF\TIP

Video report: http://www.youtube.com/watch?v=_3gXUUHd_Lw

 

Hi Black Raven,

 

Please try the following demo to see how it works.

 

1. Please download file from http://wikisend.com/download/729346/ASC_FIX.zip

 

2. Unzip the file and run ASCFixTool.exe, click “Fix Error” button.

 

If the issue continues, please download the tool from http://testdemo.iobit.com/InfoHelperV8.exe

 

Then double click to run this tool and click “Save report to Desktop”. You will get a zipped file IObit_Debug_Info.zip on your desktop, please send it to us so that we can get the detailed information to look into.

 

Please kindly inform the result.

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