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Send Your Feedback for Advanced SystemCare 9


Cicely
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There's a problem with the performance monitor - it doesn't show a correct percentage value of the disc work. The problem is not minor: in the task manager, the value spikes sometimes upto 100% (since there's a RAM leak problem in the new Windows), whereas the performance monitor shows most of the time no value higher than 20%. Please fix this.

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I think some thing that should be added is a better malware database and easier to read homepage. ASC should also be able to manage Windows update and remove registry files for programs that have been deleted. Parental Controls for web searching would also be very helpful so your kids are not going on bad websites that download malware. A bigger software updater database would be very helpful as well. It will also help if you fix a bug that causes random deactivation. Every now and then I go one and my ASC 9 is deactivated then it will just reactivate it is very annoying and I hope you look in to it. Also fix the ram leak :)

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There's a problem with the performance monitor - it doesn't show a correct percentage value of the disc work. The problem is not minor: in the task manager, the value spikes sometimes upto 100% (since there's a RAM leak problem in the new Windows), whereas the performance monitor shows most of the time no value higher than 20%. Please fix this.

 

Hi ZIv_Ger,

 

Please send us the related screenshots for us to look into.

 

Guide for taking screenshot.

 

http://graphicssoft.about.com/cs/general/ht/winscreenshot.htm

 

Besides, please download the tool from http://testdemo.iobit.com/InfoHelperV9.exe

 

Then double click to run this tool and click “Save report to Desktop”. You will get a zipped file IObit_Debug_Info.zip on your desktop, please send it to us so that we can get the detailed information to look into.

 

Looking forward to hearing from you.

 

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I think some thing that should be added is a better malware database and easier to read homepage. ASC should also be able to manage Windows update and remove registry files for programs that have been deleted. Parental Controls for web searching would also be very helpful so your kids are not going on bad websites that download malware. A bigger software updater database would be very helpful as well. It will also help if you fix a bug that causes random deactivation. Every now and then I go one and my ASC 9 is deactivated then it will just reactivate it is very annoying and I hope you look in to it. Also fix the ram leak :)

 

Hi bguy7890,

 

Thanks for your feedback. :)

 

We will surely make ASC more powerful for your better experience. Windows update and invalid registry files are already realized in ASC, which are vulnerability fix, registry clean, registry cleaner.

 

Anyways, all your concerns will be seriously considered. :oops:

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Hey Cicely,

Been running Beta 3 since its release and also did a Windows format today w/ re-install of Beta 3, and its running awesomely. Couple cosmetic things I wanted to point out regarding the dark skin. I noticed that the grade is no longer bold compared to Classic & Readable versions, and also the font color of grade doesn't match the rest of font color for the skin. Also, when scanning, the check marks are grey when completing a scan, now instead of skin font color. Love the new ability to use your own background in the program with transoarency and ability to resize font.

 

Also, noticed that during disk optimization, Beta 3 DOES go through the complete HD, even if it is partitioned (AWESOME fix).

 

Out of curiousity though, I noticed Internet Booster had fixes for TCPIP and all browser except Google Chrome. I know Chrome is probably one of the most used browsers, and although I'm not a fan of Google (I feel its security is very weak), I have family members that love it. Is there a reason that ASC doesn't have optimizing for Chrome, and if not, can there be some added before final release ASC 9???

 

Thanks,

ACCPresidentLB

 

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Hi ACCPresidentLB,

 

Thanks for your further feedback. :)

 

ASC v9 final version will be release will soon. We will not let you wait too long.|;-)

 

For Chrome, we'd like to explain that Homepage Protection, Internet Booster and Surfing Protection function do not support Chrome v39 according to security rules built since Chrome v39.

 

Please get more information at http://forums.iobit.com/forum/advanced-systemcare/advanced-systemcare-v8/197802-homepage-protection-and-surfing-protection-are-not-supported-in-chrome-version-39

 

 

 

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Your advanced systemcare v9 beta 3 is good but it may be very slowly to scan my computer (high lag ) ,some time ,when the scan finish yet,I can' see any change in my computer . It was slowly and slowly again! Can you help me what the problem with that? And sometime my C disk is full but I don't download anything . However ,your software is nice ,I believe you can complete these error at the moment and other error in the future

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Hi thechessplayer,

 

The situation may be caused by your full C disk.

 

Please download the tool from http://testdemo.iobit.com/InfoHelperV9.exe

 

Then double click to run this tool and click “Save report to Desktop”. You will get a zipped file IObit_Debug_Info.zip on your desktop, please send it to us so that we can get the detailed information to look into.

 

Looking forward to hearing from you.

 

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Hi,

I noticed a problem with the "program deactivator" utility.

Every time i deactivate a program it asks me if i want to deactivate a program when it`s closed, or i choose that option anyway. but for some reason i have to deactivate these programs again after using them.

could this be fixed please?

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Great stuff, and has been for the many years I have been using it.

Love you got the hardware monitor fix in Beta 9 for Windows 10.

A couple of suggestions here:

Performance Monitor section

Add all disks or selectable for which disks to be monitored.

Add a color change to graph or blinking light for HD SMART indications.?

Selectable multiple cores for the CPU.

Have a way to check which device as in network is really monitoring.

Keep up the great work and I will continue to support.

 

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Hi,

I noticed a problem with the "program deactivator" utility.

Every time i deactivate a program it asks me if i want to deactivate a program when it`s closed, or i choose that option anyway. but for some reason i have to deactivate these programs again after using them.

could this be fixed please?

 

Hi Lauw90,

 

Please kindly send us the related screenshot of 'a program it asks me if i want to deactivate a program when it`s closed".

 

Guide for taking screenshot.

 

http://graphicssoft.about.com/cs/gen...screenshot.htm

 

 

Besides, please download the tool from http://testdemo.iobit.com/InfoHelperV9.exe

 

Then double click to run this tool and click “Save report to Desktop”. You will get a zipped file IObit_Debug_Info.zip on your desktop, please send it to us so that we can get the detailed information to look into.

 

Thanks in advance. :)

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Great stuff, and has been for the many years I have been using it.

Love you got the hardware monitor fix in Beta 9 for Windows 10.

A couple of suggestions here:

Performance Monitor section

Add all disks or selectable for which disks to be monitored.

Add a color change to graph or blinking light for HD SMART indications.?

Selectable multiple cores for the CPU.

Have a way to check which device as in network is really monitoring.

Keep up the great work and I will continue to support.

 

Hi keithsplace,

 

The disk, CPU, network all monitor the total usage of disks, CPU, network on your computer.

 

Anyway, your concerns will still reach to our product manager for serious consideration.

 

Cheers.:oops:

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I like the beta a lot, here are just a few ideas:

 

The accuracy of the registry cleaner has improved a lot, and does not appear to have issues with false positive any more, which is great. However the UI has not changed, and it still does not show clear information on each error found, which is huge oversight.

 

Network optimization does not work properly. Once the recommended tweaks have been applied, if you select a different type of internet connection, no different tweaks are suggested. The tweaks should be different depending on the type of network connection chosen.

 

The Auto RAM Clean is a useful function, but in previous versions there was Active Optimize which I thought did more than just clean RAM, e.g. lower the priority of tasks with high CPU usage. Maybe I'm wrong, and just the name has been changed to reflect what it really does. Some clarification about this would be welcome.

 

Thats all I can think of at the moment.

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The program needs to create a new system restore point to protect our computer. ASC had crashed my Win10 by preveting it started up because of deep system analysis. I look for the restore point but it was not created. Therefore, I had to reinstall my operate system.

 

That's my suggestion!

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ASC 9 beta 4.0

 

The about button not works. Also, the Norton Security recognize the program as a virus and the firewall block the connection on Iobit softwares.

 

Hi Cris4524,

 

Please reinstall ASC v9 beta 4.0 from http://www.majorgeeks.com/files/details/advanced_systemcare_9.html to see how it works.

 

We have contacted Norton for the false positive issue. They replied that they have removed the false positive.

 

Please ensure that you are using the latest definition files available on Norton website: http://securityresponse.symantec.com/avcenter/defs.download.html

 

If the issue still continues, please temporarily turn off the antivirus feature of Norton and add the file to the whitelist of Norton manually.

 

Guidance for adding to whitelist of Norton: https://support.norton.com/sp/en/us/home/current/solutions/kb20100222230832EN_EndUserProfile_en_us

 

We will again test and contact with them to figure this out. Your understanding is highly appreciated.

 

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The program needs to create a new system restore point to protect our computer. ASC had crashed my Win10 by preveting it started up because of deep system analysis. I look for the restore point but it was not created. Therefore, I had to reinstall my operate system.

 

That's my suggestion!

 

Hi there,

 

Thanks for your feedback. Your concern will be forwarded to our product manager.

 

Please contact us at the first time if ASC does not work properly on your computer so that we can check the issue and help.

 

Have a good day!:-)

 

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