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Bug with mtp when connecting phone to pc.


tropicalfever

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Hi. After using advanced system care pro and Malware fighter pro i'm getting a bug with the usb. that is when i connect my phone to the computer using MTP i can't copy files on my memory card or phone anymore. i get a message saying copying files but it never completes. it gets stuck in a loop. does anyone have a solution to this? :-(?

 

PS: I can copy files from my pc to the memory card correctly. but i can't move files or copy files on the memory card itself from a directory to another. Neither can i rename a folder or a file.

 

Note that on another pc everything works correctly. the problem occured only after using advanced system care pro and Malware fighter pro.

 

Else i'll be forced to re-install windows 10

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Hi tropicalfever,

 

Sorry to hear that.

 

Have you re-installed Windows 10? If you have not, please download the tool from http://testdemo.iobit.com/InfoHelperV8.exe

 

Then double click to run this tool and click “Save report to Desktop”. You will get a zipped file IObit_Debug_Info.zip on your desktop. Please send it to us so that we can get the detailed information to look into.

 

Besides, could you please send us the related screenshots to show "a message saying copying files but it never completes. it gets stuck in a loop"?

 

Guide for taking screenshot.

 

http://graphicssoft.about.com/cs/general/ht/winscreenshot.htm

 

Looking forward to hear from you.

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