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Possibly Bug Report - Advanced SystemCare can't handle AnyConnect Cisco


Sonic
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So for the last year I have been fighting with a problem of "Blue Screen of Death".

The blue screen came in between 10 minutes till 2 hours after I turned on my VPN service, AnyConnect.

 

I have talked to both my VPN provider, and to Cisco. Both reporting that everything works just fine. I have tried formatting my computer hundreds of times, not helping.

 

So I decided to format one more time. This time, I installed my AnyConnect from Cisco first. Afterwards I installed another program "on my list", and connected the VPN to see if I got the blue screen of dead. I didn't. I installed EVERYTHING. A lot of programs. Nothing happened.

 

Then I installed Advanced System Care V8.4, connected my to my VPN and 42 minutes later I got the first blue screen of death.

 

I tried the same thing on another computer without installing ASC. It runs smoothly with the VPN.

 

So it seams that ASC can't handle the AnyConnect from my VPN provider. I have also tried to use another connection through the AnyConnect. I tried to connect to my University through VPN. I can easily connect (with both connections) but after 10 minutes till 2 hours, I get the blue screen of death. Through both connections.

 

I am not using ASC right now because I'm in Hong Kong and need my VPN to redirect from Denmark. But I miss ASC. But I loose work every time the blue screen of death appears, so I have no choice right know.

 

Can anyone tell me how to solve this problem?

 

Best Regards

Mike Andersen

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Hi Sonic,

 

We'd like to look into the issue. But we need your help.

 

When you are free of time, please kindly find and zip all files under C:\windows\Minidump and send them to us.

 

Besides, please download the tool from http://testdemo.iobit.com/InfoHelperV8.exe

 

Then double click to run this tool and click “Save report to Desktop”. You will get a zipped file IObit_Debug_Info.zip on your desktop, please send it to us so that we can get the detailed information to look into.

 

Looking forward to hearing from you.

 

 

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Hey supporters!

 

I'm glad to hear from you guys! I just want to say that I'm a really happy user of ASC! It's the best tool I ever had!

 

I just made a fresh installation of Windows 7 because I need to use my VPN service. I'm on exchange in Hong Kong and I need to have access to my stuff back home. Since my laptop is a very important part of my study I can't try to make the error again right know. I need to have VPN access almost all time. I will have to check with the international office if there is any holidays. If we got like 4-5 days of, I think I will be able to make the blue screen appear again, send you the informations, and reinstall Windows, before having the next lesson. Cause as I remember it's not enough to close, or remove ASC to make the problem go away. The error will still appear.

 

I am looking forward to help you guys solving the problem.

 

Best Regards

Mike Anderse

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  • 2 weeks later...

Hey again.

 

I'm really confused right now. I have been using the newest version of ASC for over a week now, and still no blue screen. I read somewhere a year ago that it could be a firewall problem making the VPN crash, so just to be sure I have tried with AVG Internet Security (which I have used for years, also when I had blue screens back home in Denmark), and Eset Smart Security, which I have used for a bit over a month now. But still nothing happened.

 

Maybe you guys have already fixed the problem. Cause when I found out the the VPN and ASC couldn't run together, I didn't use ASC on the laptop I used to connect to my VPN. Only VPN and AVG Internet Security. On my desktop computer I didn't connect to my VPN, and had AVG Internet Security and ASC running. All to prevent the blue screen. So it might be two months ago since I had the last blue screen problem.

 

I will keep waiting for the blue screen though.

Right now everything is running, so that's fine. :-)

 

Will this thread be open, or will you guys close it now?

Should I just make a new one if I see the blue screen again?

 

Best regards

Mike Andersen

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  • 2 weeks later...

Hey supporters!

 

I can tell you that I got a bluescreen. As I didn't expect it to happen, I have been using AVG Internet Security. I have now removed it, and are waiting for another crash without Internet Security. Do you still want the files from the crash WITH security software installed?

 

Best Regards,

Mike Andersen

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