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instillation error


Lucariofan843

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I got a different error: the application has failed to start because its side-by-side configuration is incorrect.

 

We can only help you if you give us relevant feedback.

Again I ask....which site did you download the installer from.??

Did you download the new installer from the site I gave you, and if so did you try it??

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You are giving very little information as to what exactly the sequence of events was, that caused your issue.

The error message indicates that there is a problem with your C++ files, which most likely occurred due to a Registry change.

You should run a full virus scan to ensure there is no virus issues.

Then the easiest thing to do is to do a system restore back to a time before the issue occurred. This should repair the C++ issue.

You can the try the installer again.

 

 

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Hi Lucariofan843,

 

To help you out of the problem, please send us the related screenshots for us to look into.

 

Guide for taking screenshot.

 

http://graphicssoft.about.com/cs/general/ht/winscreenshot.htm

 

Besides, please download the tool from http://testdemo.iobit.com/InfoHelperV9.exe

 

Then double click to run this tool and click “Save report to Desktop”. You will get a zipped file IObit_Debug_Info.zip on your desktop, please send it to us so that we can get the detailed information to look into.

 

Looking forward to hearing from you.

 

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  • 2 weeks later...

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