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Help! Thousands of JPEG files deleted by ASC


Dayyana
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My C drive kept getting full, so a friend ran Advanced SystemCare v9 trial version from the internet, asking it to clean and to remove duplicates. Immediately afterwards I discovered that many folders of photos and videos have been totally emptied. The same friend ran Pandora Recovery and it only recovered a small handful of files, not the thousands that have gone missing. I have backup for most of them except one file that I had intensively worked on over the last 2 weeks. Completely empty. The folder is still there but empty. The folders next to this one in the menu seem to be fine (if they have lost some content I cannot know, but they are not emptied). The missing JPEGs and videos are all from D drive. There's a photo with a sample of what is missing in one area.

 

I had AVG antivirus which claimed my computer was clean. After all the files went missing I uninstalled that and loaded the latest BitDefender Total Security and that too says my computer is clean.

 

I've just found a whole lot more photo folders totally emptied and they all say that were last modified at the time and on the date that ASC was running. A lot had not been touched recently so it is not just recent folders that have been emptied. The "last modified" times are each a minute or two apart during the time that ASC was running.

 

I feel sick! My friend keeps trying to blame a virus, but I say that the fact that all the emptied folders were last modified during the hours that ASC was running is more than suspicious.

 

I can get the photos back from backup or the camera memory cards but all the editing and naming will be gone.

 

Please HELP!!

 

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Thanks Daskalos. The supercial scan didn't bring up anything of note, but the Deep Scan which is going to take 2 hours is showing the file folder names which were affected and showing 134,028 files. That's going to go well beyond the free limit, so I guess that they will ask me to pay soon. Worth it if it works.

 

But whatever caused ASC to do such a dastardly deed and selectively delete so many valuable files?

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Before 1 year i had the same problem. one Partition was lost with many Pics of 20 years!

 

Easus has fixed all after 3 hrs working and paying 100$ about. But im happy again!!

 

well i never had use the dublicate function! I tested only a preview and it found abou 10 files with together 100 bits about. But no Pics!!! OK: all my pic are on partition E. And im fixing only the Partition C !

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It's not good news. I paid to buy the full version of EaseUS but it didn't bring back the missing files, only duplicates of ones which weren't missing. Unfortunately I may be using their 30 day money-back guarantee. I still have emptied folders all over the place at random. See photo. I will contact EaseUS support and see if they can help. Meanwhile, I've removed every trace of ASC from my computer. I'm very scared of it now. Moral of the story: Backup before letting anyone "help" with your computer.

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  • 3 years later...
It's not good news. I paid to buy the full version of EaseUS but it didn't bring back the missing files, only duplicates of ones which weren't missing. Unfortunately I may be using their 30 day money-back guarantee. I still have emptied folders all over the place at random. See photo. I will contact EaseUS support and see if they can help. Meanwhile, I've removed every trace of ASC from my computer. I'm very scared of it now. Moral of the story: Backup before letting anyone "help" with your computer.

 

Unfortunately, it happens from time to time. No one's perfect=( Try some good alternatives

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