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Suspicious Cloud 9 :: defragsetup-pro.exe


Edward27821

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I hope that this is a false positive. Report as follows:

 

Filename: defragsetup-pro.exe

Threat name: Suspicious.Cloud.9Full Path: d:\program files\iobit\smart defrag 4\update\defragsetup-pro.exe

 

____________________________

 

____________________________

 

 

On computers as of

18-Nov-2015 at 05:04:44

 

Last Used

27-Nov-2015 at 16:52:44

 

Startup Item

No

 

Launched

No

 

Threat type: Heuristic Virus. Detection of a threat based on malware heuristics.

 

 

____________________________

 

 

defragsetup-pro.exe Threat name: Suspicious.Cloud.9

Locate

 

 

Few Users

Hundreds of users in the Norton Community have used this file.

 

New

This file was released 16 days ago.

 

High

This file risk is high.

 

 

____________________________

 

 

http://update.iobit.com/dl/defragsetup-pro.exe

Downloaded File defragsetup-pro.exe Threat name: Suspicious.Cloud.9

from iobit.com

Source: External Media

 

defragsetup-pro.exe

 

____________________________

 

File Actions

 

File: d:\program files\iobit\smart defrag 4\update\ defragsetup-pro.exe Removed

____________________________

 

 

File Thumbprint - SHA:

a48d44d411ca366ce36b407fb9035a75891712e5deaa4fbd0b52ae5e3ddf9228

File Thumbprint - MD5:

Not available

 

Reassurance needed.

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Hi Edward27821,

 

Norton has replied that they have removed the false positive.

 

Please ensure that you are using the latest definition files available on Norton website: http://securityresponse.symantec.com/avcenter/defs.download.html

 

If the issue still continues with the latest definition files, please kindly let us know.

 

Thank you so much.

 

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  • 4 weeks later...
Seems to be OK now, but Norton still reports a bad or lack of reputation

 

Surely at this stage, logic would tell you that the only reputation which should be questioned, is in fact Norton's. They are the ones who created a false positive, and were able to fix it through the assistance of Iobit. They in fact had to admit that their software got it wrong.

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Surely at this stage, logic would tell you that the only reputation which should be questioned, is in fact Norton's. They are the ones who created a false positive, and were able to fix it through the assistance of Iobit. They in fact had to admit that their software got it wrong.

 

Good point.

1. However, I would think that a temporary false positive until a specific exception is placed in definitions is better than delaying definitions.

2. Bad (or lack of) reputation is just that the file is not yet aged and/or not used by a multitude of Norton customers.

 

With the work of IObit's excellent team communicating with Norton, the issue lasted "no-time".

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