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Malware not removed


CarolH
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Hi CarolH,

 

Thanks for your feedback. We will continual to expand our database to remove these threats.

 

Currently, please follow the steps below to solve the problem.

 

I. Uninstall the programs/toolbars/plugins that you suspect with IObit Uninstaller, especially the programs installed in the period when you got the adware. Then click Powerful Scan to clean any leftover.

 

Download IObit Uninstaller from http://update.iobit.com/dl/iobituninstaller.exe

 

II. Reset browser settings of Google Chrome:

 

1. Open Google Chrome browser

2. Type this in the address bar chrome://settings/

3. Navigate at the end of the page and click on Show advanced settings

4. At the bottom of the page, click on Reset browser settings to remove all changes made by the threats you mentioned.

 

Reset Internet Explorer Settings:

 

1. Open Internet Explorer software

2. Navigate to top menu and click Tools > Internet Options

3. On Internet Options window, select Advanced tab

4. In order to reverse modifications caused by the threats you mentioned, click on Reset button to bring back Internet Explorer's settings to their default condition.

 

Reset Firefox to its default state:

 

1. Open Mozilla Firefox program

2. Navigate to top menu and click on Help > Troubleshooting Information

3. Click on Reset Firefox button to erase the effect of the threats you mentioned.

 

III. Delete some needless IP addresses in the path below:

C:\Windows\System32\Drivers\etc\hosts

 

IV. Enter your Control Panel, then find scheduled tasks when you can delete some unknown tasks.

 

V. Open your Advanced SystemCare, click the Toolbox tab to find the tool Startup Manager. And then disable some unnecessary startup items.

 

If you don't have Advanced SystemCare, please download it from the link below and install it:

 

http://www.iobit.com/downloadcenter.php?product=advanced-systemcare

 

VI. Carefully check that files under the following directories, and delete the files whose names are related to the infected malware.

C:\Windows\System32

C:\Windows\System32\Tasks

%programfiles%

%appdata%

%LocalAppData%

%temp%

%ALLUSERSPROFILE%

%COMMONFILES%

 

VII. Right click on the desktop icon of your browser, choose Properties, under Shortcut tab, check Target if there is any other website address after iexplore.exe, chrome.exe, firefox.exe, and remove the site address.

 

Please let us know the results.

 

Looking forward to hearing from you.

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