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ASC 9 free stops installation at 99% and stays that way. PC freezes.


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I tried to install the latest ASC 9 free b4 purchasing a license.

The installation went smoothly for about a minute, according to the progress bar but then stopped at 99%. It stayed at 99% for about 10 minutes, and I guess it would stay forever.

But what irritated me the most is that I could not finish, interupt, or break off the installation in any way !! No reaction even with the classic Ctrl+Alt+delete command to stop the installation. My PC did not respond any more. Luckily I made a rest. point b4 installation.

After a hard power off, I still got bothered with a request for some internet update. I decided to use my previous made restore point (since the installation was monitored by another uninstaller I used that too b4 going to my rest. point). What is wrong with this tool ?

I have the free versions of your IOBIT uninstaller and a defragmenter that work flawlessly.

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Hi JJohnD,


Welcome to IObit Forum!


Please download the tool from http://testdemo.iobit.com/InfoHelperV9.exe


Then double click to run this tool and click “Save report to Desktop”. Then you will get zipped file IObit_Debug_Info on your desktop. Please send it to us so that we can get the detailed information to further look into the issue.


Looking forward to your reply.

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