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tencent


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Hello, I have Advanced System Care Ultimate 9, Malware fighter 3.3, and Iobit Uninstaller 5.2. Win 10.

I have been 'invaded' by Tencent and cannot uninstall it. Please can you advise how best to rid my work laptop of this annoying addition?

Thanks in advance

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Hello and welcome to IOBit Forums. My name is Dave. I will be helping you out with your particular problem on your computer.

 

1. I will be working on your Malware issues. This may or may not solve other issues you have with your machine.

2. The fixes are specific to your problem and should only be used for this issue on this machine.

3. If you don't know or understand something, please don't hesitate to ask.

4. Please DO NOT run any other tools or scans while I am helping you.

5. It is important that you reply to this thread. Do not start a new topic.

6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.

7. Absence of symptoms does not mean that everything is clear.

 

If you can't access the internet with your infected computer you will have to download and transfer any programs to the computer you're using now and transfer them to the infected computer with a CD-RW or a USB storage device. I prefer a CD because a storage device can get infected. If you use a storage device hold the shift key down while inserting the USB storage device for about 10 secs. You will also have to transfer the logs you receive back to the good computer using the same method until we can get the computer back on-line.

*************************************************************

Please download AdwCleaner by Xplode onto your Desktop.

 

Before starting AdwCleaner, close all open programs and internet browsers, then double-click on the AdwCleaner icon.

 

http://i424.photobucket.com/albums/pp322/digistar/AdwCleaner-icon.jpg

 

If Windows prompts you as to whether or not you wish to run AdwCleaner, please allow it to run.

When the AdwCleaner program will open, click on the Scan button as shown below.

 

http://i424.photobucket.com/albums/pp322/digistar/untitled.png

 

AdwCleaner will now start to search for malicious files that may be installed on your computer.

To remove the files that were detected in the previous step, please click on the Clean button.

 

http://i424.photobucket.com/albums/pp322/digistar/3.png

 

AdwCleaner will now prompt you to save any open files or data as the program will need to reboot the computer. Please do so and then click on the OK button. AdwCleaner will now delete all detected adware from your computer. When it is done it will display an alert that explains what PUPs (Potentially Unwanted Programs) and Adware are. Please read through this information and then press the OK button. You will now be presented with an alert that states AdwCleaner needs to reboot your computer.

Please click on the OK button to allow AdwCleaner reboot your computer.A log will be produced. Please copy and paste this log in your next reply.

*********************************************

http://i424.photobucket.com/albums/pp322/digistar/mbamicontw5.gif Please download Malwarebytes Anti-Malware from here.

Double Click mbam-setup.exe to install the application.

  • It should update automatically if the computer is connected to the internet.
  • Click on Threat Scan and click on Scan Now.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete make sure all the infections have "quarantine" selected in the Action box.
  • Click on "Apply actions" You may be asked to Restart your computer to completely remove the infections.
  • When disinfection is completed you can click on "Copy to Clipboard".
  • Paste the log in you next reply (CTRL+ V)

*************************************************

Please download Junkware Removal Tool to your desktop.

 

Warning! Once the scan is complete JRT will shut down your browser with NO warning.

 

Shut down your protection software now to avoid potential conflicts.

 

•Temporarily disable your Antivirus and any Antispyware real time protection before performing a scan. Click this link to see a list of security programs that should be disabled and how to disable them.

 

•Run the tool by double-clicking it. If you are using Windows Vista or Windows 7, right-click JRT and select Run as Administrator

 

•The tool will open and start scanning your system.

 

•Please be patient as this can take a while to complete depending on your system's specifications.

 

•On completion, a log (JRT.txt) is saved to your desktop and will automatically open.

 

•Copy and Paste the JRT.txt log into your next message.

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