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Malware Fighter 4.1- error conection to server


SKIBA

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Hi SKIBA,

 

Thanks for your feedback.

 

Please check and ensure that you have the latest version from http://update.iobit.com/dl/IObit-Malware-Fighter-Setup.exe

 

If you still cannot update the database, please send us the related screenshots to show the error message you got.

 

Besides, please download the tool from http://testdemo.iobit.com/InfoHelperDumpV9.exe

 

Double click to run this tool on the PC with problem and click 'Save report'.

 

After it finishes, you will get a pop up window to tell you where the report file IObit_Debug_Info.zip is saved. Click 'OK' button to open that saved folder.

 

Send the zipped file to us so that we can get the detailed information to look into

 

Looking forward to hearing from you.

 

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  • 2 weeks later...
Hi SKIBA,

 

Thanks for your feedback.

 

Please check and ensure that you have the latest version from http://update.iobit.com/dl/IObit-Malware-Fighter-Setup.exe

 

If you still cannot update the database, please send us the related screenshots to show the error message you got.

 

Besides, please download the tool from http://testdemo.iobit.com/InfoHelperDumpV9.exe

 

Double click to run this tool on the PC with problem and click 'Save report'.

 

After it finishes, you will get a pop up window to tell you where the report file IObit_Debug_Info.zip is saved. Click 'OK' button to open that saved folder.

 

Send the zipped file to us so that we can get the detailed information to look into

 

Looking forward to hearing from you.

 

Works. I uninstalled and re-installed the program. :-)

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