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Ran Smart Defrag v5 and my drives dissapeared


fuzmorten

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I've had SDv4 on my computers for a while and ran it within the last 10 days. I upgraded to SDv5 tonight, ran Analyze and Defragment and my 2 HDDs 4Tb with 2Tb data, and 3Tb with 1.5Tb no longer appear. As in no indication under Computer that I have other HDDs only the SSD with the operating system and programs. Ive never had this happen when running any defrag program. I opened "MiniTool Partition Wizard" and it doesn't see the disks either.

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Hi fuzmorten,

 

This is Cicely.

 

Do you mean that Smart Defrag 5 fails to detect your 3 HDDs which can be detected by Smart Defrag 4?

 

If yes, please download the tool from: http://testdemo.iobit.com/SD5InfoHelper.exe

Then double click to run this tool and click “Save report to Desktop”. You will get a zipped file IObit_Debug_Info.zip on your desktop. Please send it to us so that we can get the detailed information to look into.

Looking forward to hearing from you.

 

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  • 2 months later...

Hi there I have a similar problem. My HDD has failed did a chkdsk /f i: got the drive working then Defrag 5 ran and now the HDD shows in the directory but can not be accessed at all. I am at the moment doing another chkdsk /F I: but the dos is saying Stage 3: "CHKDSK is verifying usn jounrnal", been like this for hours now. what should I do here please thanks in advance Jeff on the Central Coast of NSW

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Hello Mannaoz,

 

Sorry about the problem you encountered.

 

Could you please send us a screenshot of the situation?

 

Guide for taking screen shots can be found on:

http://graphicssoft.about.com/cs/general/ht/winscreenshot.htm

 

Please also tell us the operations you took with our program before you encounter this problem.

 

And to look into the issue, please download the tool from: http://testdemo.iobit.com/SD5InfoHelper.exe

Then double click to run this tool and click “Save report to Desktop”. You will get a zipped file IObit_Debug_Info.zip on your desktop. Please send it to us so that we can get the detailed information to look into.

 

Looking forward to hearing from you.

 

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Hi there people.

I have been able to reset my HDD using the cmd to DOS at the start menu.

And then "chkdsk /F my drive", nothing seemed to happen at the start of the process but has taken 2 days to recover.

I am at the moment transferring all the data from that drive onto a new drive so I am hoping for a majority of data to be reclaimed

Will then do a re format see if there are too many bad sectors if so dispose of the drive in the garbage.

I thank for your concern all.

Jeff on the Central Coast of NSW Australia.

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Hello Mannaoz,

 

Thanks for your reply.

 

It is normal that it take a long time to finish chkdsk/F. And we found you have exit the progress of chkdsk according to the photo.

 

Could you PC run normally now?

 

And It's a pity that Smart Defrag can help you little with this situation.

 

Have a good time.

 

 

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