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Scheduled Defrag Turns OFF when I close the program


holygamer
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When I close Smart Defrag then re-open it, the Scheduled Defrag Status turns to OFF. I can see my settings are still there. When I change back to ON the settings reset! I thought ,maybe scheduled defrag was only available to Pro users but my mate has Pro and he says he has the same problem.

 

I didn't have this problem with V4. I uninstalled everything before installing V5.

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Hi holygamer,

 

This is Cicely

 

To look into the issue, please download the tool from: http://testdemo.iobit.com/SD5InfoHelper.exe

 

Then double click to run this tool and click “Save report to Desktop”. You will get a zipped file IObit_Debug_Info.zip on your desktop. Please send it to us so that we can get the detailed information to look into.

 

Looking forward to hearing from you.

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  • 2 months later...

I'm having the same exact problem. It will do the scheduled defrag only when I schedule it for a time when I'm using my laptop. Whenever I schedule it at a time when my computer is idle and my hard drives are turned off after a certain time (my sleep option doesn't work anymore for this laptop so I have to do this), it won't perform the scheduled defrag. I downloaded the tool from the post above but I just want to know if I can use it and send everything through here?

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Hello Taylor,

 

Welcome to our forum. This is Cicely from IObit.

 

To look into the issue, please download the tool from: http://testdemo.iobit.com/SD5InfoHelper.exe

 

Then double click to run this tool and click “Save report to Desktop”. You will get a zipped file IObit_Debug_Info.zip on your desktop. Please send it to us so that we can get the detailed information to look into.

 

Looking forward to hearing from you.

 

 

 

 

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