False Positive on Hewlett Packard Support Solutions preinstalled software [SOLVED by db 1580]

[Jannis Pinzone]

Hi all,

I have no clue why the Malware Fighter 3.4 Free detected the HP Support Solutions software that came preinstalled on my Compaq Presario CQ60 laptop [i bought the laptop over 10 years ago], nothing else out there detects it as a Trojan virus, it ought to not be since HP wrote the software to troubleshoot/diagnose/repair issues with their computers! Here's my log:

 

IObit Malware Fighter 3.4 Free

 

OS: Windows 8

Version: 3.4.0.9

Database Version: 1579

Scan Mode:Manual

Time Elapsed: 01:36:55

Objects Scanned: 96562

Threats Found: 1

Save Time: 9/9/2016 8:46:44 AM

 

|Name|Type|Description|ID|

Trojan.Generic, FILE, C:\Program Files (x86)\Hewlett-Packard\HP Support Solutions\Modules\ActiveCheck\resources\guid.zip>HC_SREnable.exe, 4170242

 

Here's the Virus Total Report Link: https://www.virustotal.com/en/file/d...is/1473425451/

 

Here's the Wikisend link [is only good for 7 days]: http://wikisend.com/download/946576/HC_SREnable.exe

 

HP Support Solutions Framework page: http://www8.hp.com/us/en/campaigns/h...ssistant_cc/dt

You might need this because the file the Malware Fighter is detecting is a piece of the overall HP Support Solutions Framework software that is located inside a zip folder in it's install directory.

 

Please remove the HP Support Solutions Framework from the Malware Fighter detection, it is not a Trojan, malware, rogueware, or anything else malicious. It is a tool HP designed to help their customers with HP updates, account and warranty information, troubleshooting, diagnosis, repair, and remote assistance from their service techs, which I have personally used to receive remote help with a bad driver issue from their service techs and a repair when the screen got broken.

[Cicely]

Hi,

 

Thanks for your feedback.

 

We confirm it is false positive and will fix in database version 1580. Please make sure to check for updates of the program and the database to use the latest version.

 

Have a nice day!