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False Positive on Hewlett Packard Support Solutions preinstalled software [SOLVED by db 1580]

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Hi all,

I have no clue why the Malware Fighter 3.4 Free detected the HP Support Solutions software that came preinstalled on my Compaq Presario CQ60 laptop [i bought the laptop over 10 years ago], nothing else out there detects it as a Trojan virus, it ought to not be since HP wrote the software to troubleshoot/diagnose/repair issues with their computers! Here's my log:


IObit Malware Fighter 3.4 Free


OS: Windows 8


Database Version: 1579

Scan Mode:Manual

Time Elapsed: 01:36:55

Objects Scanned: 96562

Threats Found: 1

Save Time: 9/9/2016 8:46:44 AM



Trojan.Generic, FILE, C:\Program Files (x86)\Hewlett-Packard\HP Support Solutions\Modules\ActiveCheck\resources\guid.zip>HC_SREnable.exe, 4170242


Here's the Virus Total Report Link: https://www.virustotal.com/en/file/d...is/1473425451/


Here's the Wikisend link [is only good for 7 days]: http://wikisend.com/download/946576/HC_SREnable.exe


HP Support Solutions Framework page: http://www8.hp.com/us/en/campaigns/h...ssistant_cc/dt

You might need this because the file the Malware Fighter is detecting is a piece of the overall HP Support Solutions Framework software that is located inside a zip folder in it's install directory.


Please remove the HP Support Solutions Framework from the Malware Fighter detection, it is not a Trojan, malware, rogueware, or anything else malicious. It is a tool HP designed to help their customers with HP updates, account and warranty information, troubleshooting, diagnosis, repair, and remote assistance from their service techs, which I have personally used to receive remote help with a bad driver issue from their service techs and a repair when the screen got broken.

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