smartDefrag 1.03 consistently crashes at 75% of analysis

[cs0rfe]

Hi,

 

I'm a new user of SmartDefrag, in fact I've just installed it. However, when I try to defrag my C: drive, hte analysis reaches 75% and then a window pops up (IObit SmartDefrag.exe) saying "An error occured in the application. and offering the three options continue, restart, close.

 

I've tried running chkdsk /f on the drive and that reports no problems.

 

I'm running Win2K on a 16Gb Fujitsu drive. Any adive on what I should do to diagnose the problem please?

 

 

Thanks

 

cs0rfe

[solbjerg]

Hi csürfe

How filled up is your drive?

Do you know how much is running - also in the background?

Cheers

solbjerg

 

Hi,

 

I'm a new user of SmartDefrag, in fact I've just installed it. However, when I try to defrag my C: drive, hte analysis reaches 75% and then a window pops up (IObit SmartDefrag.exe) saying "An error occured in the application. and offering the three options continue, restart, close.

 

I've tried running chkdsk /f on the drive and that reports no problems.

 

I'm running Win2K on a 16Gb Fujitsu drive. Any adive on what I should do to diagnose the problem please?

 

 

Thanks

 

cs0rfe

[cs0rfe]

solbjerg,

 

Thanks for the speedy reply. The disk has 8.43Gb used (so roughtly 50%).

There are no the applications running, no services beyond a default windows install and the firewall and virus scanner (McAfee) have been disabled.

 

regards,

 

cs0rfe

[solbjerg]

Hi csürfe

Has an error report been generated?

What does this error say in the administration log?.

Do you have large video-picture files on this drive?

How are your settings?

Cheers

solbjerg

 

solbjerg,

 

Thanks for the speedy reply. The disk has 8.43Gb used (so roughtly 50%).

There are no the applications running, no services beyond a default windows install and the firewall and virus scanner (McAfee) have been disabled.

 

regards,

 

cs0rfe

[enoskype]

Hi cs0rfe,

 

solbjerg's questions are valid, yet, apart from virus scan is disabled, is "SystemGuards protection" disabled in McAfee?

i.e.

Go to:

McAfee Security Center=>Home=>click "Computer & Files=>click "Configure" on right pane=>Computer & Files Configuration=> choose "Off" under "SystemGuads protection enabled/disabled" section.

to disable it.

 

Cheers.

[cs0rfe]

solbjerg,

 

Thanks again. Sorry, I just realised I should have attached this info in the first place.

 

cs0rfe

bugreport.zip

[cs0rfe]

Hi cs0rfe,

 

solbjerg's questions are valid, yet, apart from virus scan is disabled, is "SystemGuards protection" disabled in McAfee?

i.e.

Go to:

McAfee Security Center=>Home=>click "Computer & Files=>click "Configure" on right pane=>Computer & Files Configuration=> choose "Off" under "SystemGuads protection enabled/disabled" section.

to disable it.

 

Cheers.

 

Enoskype,

 

Thanks for that. I'm working on it. The version of McAfee I use (virus scan enterprise 7.1.0) doesn't have that menu structure. Instead I've used CCLeaner to disable its startup. However, I notice from the bug report that some McAfee components are still listed as running. I'll try and disable them.

 

cs0rfe