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Malware 4.5 pro not working


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i need help, using malware pro 4.5 but its't working, my chrome always start with http://qtipr.com/ and this app can not remove this ''virus''

After i scan, the error from pic 2 will be fixied like that but after 5 min more, i re-scan it will be noitice like pic 1. I dont know what i should do, malware 4.5 can not reomve them from my pc

Pls help

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Hi changcogi1900,

 

Sorry for my late reply.

 

Does your issue repeats? If it does, please follow the steps below to try to remove the malware:

I. Uninstall the programs/toolbars/plugins that you suspect with IObit Uninstaller, especially the programs installed in the period when you got the adware. Then click Powerful Scan to clean any leftover.

 

Download IObit Uninstaller from http://update.iobit.com/dl/iobituninstaller.exe

 

II. Reset browser settings of Google Chrome:

 

1. Open Google Chrome browser

2. Type this in the address bar chrome://settings/

3. Navigate at the end of the page and click on Show advanced settings

4. At the bottom of the page, click on Reset browser settings to remove all changes made by the malware

 

III. Delete some needless IP addresses in the path below:

C:\Windows\System32\Drivers\etc\hosts

 

IV. Enter your Control Panel, then find scheduled tasks when you can delete some unknown tasks.

 

V. Open your Advanced SystemCare, click the Toolbox tab to find the tool Startup Manager. And then disable some unnecessary startup items.

 

If you don't have Advanced SystemCare, please download it from the link below and install it:

 

http://www.iobit.com/downloadcenter.php?product=advanced-systemcare

 

VI. Carefully check that files under the following directories, and delete the files whose names are related to the infected malware.

C:\Windows\System32

C:\Windows\System32\Tasks

%programfiles%

%appdata%

%LocalAppData%

%temp%

%ALLUSERSPROFILE%

C:\Program Files\Common Files

 

VII. Right click on the desktop icon of your browser, choose Properties, under Shortcut tab, check Target if there is any other website address after iexplore.exe, chrome.exe, firefox.exe, and remove the site address.

 

Please let us know the results.

 

Looking forward to hearing from you.

 

 

 

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