Jump to content
IObit Forum
Top Free Driver Updater Tools Best 25 PC Optimization Software Best 22 Antimalware Best 22 Uninstaller Software IObit Coupons & Discount Offers PC Optimizer

support external hdd


Recommended Posts

Hello buckoo,


Is it an encrypted external disk? If not, please help us to look into the issue.


And to look into the issue, please download the tool from: http://testdemo.iobit.com/SD5InfoHelper.exe


Then double click to run this tool and click “Save report to Desktop”. You will get a zipped file IObit_Debug_Info.zip on your desktop. Please send it to us so that we can get the detailed information to look into.


Looking forward to hearing from you.



Link to comment
Share on other sites

Hello buckoo,


Thank you for your time.


Here is a new demo our engineer worked out to look into the issue.



1.Please download it from the above link.


2.Exit Smart Defrag and unzip and it. Click "Fix Error".


3. Then plugin the external disk. Launch Smart Defrag after the external disk is recognized by system.


4. Run the tool from http://testdemo.iobit.com/SD5InfoHelper.exe again.


5. Also let me know the Driver Letter ( as C, D, E.)


6.Furthermore, tell us which partition failed to be recognized.


Waiting for your reply.

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.


  • Create New...