Advanced System Care

[GlenCoveMama]

Advanced System Care is fragmented on my computer screen. It will not respond to any commands. The icon is flashing, but the system does not appear to be working. I am unable to activate it in order to scan.

[enoskype]

Hi GlenCoveMama,

 

Open the Task Manager and kill (End)the AWC.exe process.

Uninstall it completely, and reistall ASC 3.1.1 downloading from here .

 

After Scan, please read the details of the found problems and act accordingly before Repair.

You can find many posts in the forum about that.

 

Cheers.

[Trader]

Is there a way of installing older versions of ASC and still getting definition updates?

[enoskype]

Hi Trader,

 

What exactly would be the reason for that?

 

Chees.

[Trader]

The current version is crashing with the privacy sweep function ticked (I have already posted elsewhere about this & don't want to cross post all the details) so I wanted to use version 3.1 but still keep the spyware defense up to date.

[IcyFrostPyro]

The current version is crashing with the privacy sweep function ticked (I have already posted elsewhere about this & don't want to cross post all the details) so I wanted to use version 3.1 but still keep the spyware defense up to date.

 

you can look in the News section. also, try the search function. your problem may have been reported already before.

[Trader]

Thanks IFP but the News section didn't turn up anything and the search function has only turned up the initial query I posted elsewhere regarding the crash caused by the Privacy Sweep.

[enoskype]

If the reason is the "Index.dat" file for your problem, then uncheck it in Privacy Sweep and try. It needs Windows to restart to delete that file.

Please try CCleaner and see if it is doing similar thing for the Index.dat file.

[Trader]

correct file (index.dat) causing the problem but previous versions of ASC also cleaned that one without crashing. ASC 3.0.1, ZoneAlarm & CC appear to treat index.dat without problem.

[Krissy]

Hi Trader,

 

I did a privacy sweep, also delete the (index.dat), No problem yet.

 

Who can explain that:?

[Trader]

I have ASC on 5 machines and have been using it for years and never a problem. This latest version crashes on me unless I avoid index.dat :shock:

[solbjerg]

Hi Trader

Crashes on all 5 machines?

Did you do an absolutely clean install of the latest version?

Cheers

solbjerg

 

I have ASC on 5 machines and have been using it for years and never a problem. This latest version crashes on me unless I avoid index.dat :shock:

[Trader]

Only crashes on one machine as I am not keen to update the others.

Nothing has changed on the machine with the crashes and I run similar software on all machines with similar configurations. When installing the latest version, the program asked to uninstall the old version to which I said yes, and it then installed the new version. My initial question regarding applying definition updates to previous versions remains, however. :-)

[solbjerg]

Hello Trader

My question related to an absolutely clean install, this means to uninstall the previous version, delete its leftover folder, clean the registry and then install the new version.

Sometimes there are leftovers in the folder that can make the program behave incorrectly.

This means that one has to configure the program anew and add ones preferred settings to the ignore list.

The definition update for previous versions is not possible to my knowledge.

The newest version usually are better - and the updates are geared for that version.

Remember to ask for updates before running the program after the new install.

Cheers

solbjerg

 

By the way - if you are using the pro version you cannot update before you have activated your account.

 

 

Only crashes on one machine as I am not keen to update the others.

Nothing has changed on the machine with the crashes and I run similar software on all machines with similar configurations. When installing the latest version, the program asked to uninstall the old version to which I said yes, and it then installed the new version. My initial question regarding applying definition updates to previous versions remains, however. :-)

[Trader]

solbjerg the complete reinstall & registry clean worked - thanks. Interestingly, even tho I deleted all the IObit folders after the unistall and cleaned the registry using Registry Mechanic v8, on reinstallation the preferences remained as before suggesting something embedded in "common files" or deep in the registry. Anyway, thanks again! :grin:

[solbjerg]

Hi Trader

Thanks for the feedback!!

You are saying that your ignore list was transferred to the new install??

If so - it is a good thing, as long as it doesn't interfere with the installation. I haven't seen that, - it's a long time since I had any problems updating the program, so I usually install over the top, and in that instance all settings are transferred, so that is probably why I haven't noticed it.

Cheers

solbjerg

 

solbjerg the complete reinstall & registry clean worked - thanks. Interestingly, even tho I deleted all the IObit folders after the unistall and cleaned the registry using Registry Mechanic v8, on reinstallation the preferences remained as before suggesting something embedded in "common files" or deep in the registry. Anyway, thanks again! :grin: