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Usb RIP cannot open port


Jimmytheone

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Hi Jim,

 

Please take steps below to untick the option Installed Driver Packages Under Junk File Clean in Settings to see how it works.

 

Run ASC->Click Options and choose settings->Click Junk File Clean->Untick the option Installed Driver Packages and click the Apply button.

 

Please send us the requested file if the issue continues.

 

Download the tool from http://testdemo.iobit.com/InfoHelper.exe.Then double click to run this tool on the PC with problem and click "Save report". After it finishes, you will get a pop up window to tell you where the report file IObit_Debug_Info.zip is saved. Click "OK" button to open that saved folder. Please send the zipped file to us so that we can get the detailed information to look into.

 

Thanks.

 

 

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