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Unwanted Software Installs and Advertisements


OzTechGeek
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At the beginning of January I purchased all IObit software "Advanced SystemCare Ultimate", "IObit Uninstaller", "Protected Folder", "Smart Defrag" and at the end of the month I purchased "Driver Booster" and "IObit Malware Fighter". I just installed all the software and activated them on my new laptop and noticed some strange things I was not expecting:

 

1. I understand "Free" versions having Ads built into the software, but "Registered/Subscription Based" software I did not expect to continue to have these Ads, Is this standard practice for IOBit? Are there plans to remove all advertisements in future releases for Paid/Subscribed versions?

 

2. When I installed “IObit Malware Fighter” and "Driver Booster" and connected my laptop to the internet I noticed the following software getting downloaded and then installed without my knowledge and approval:

 

IOTransfer

KeepVid

Lavasoft Web Companion

 

Had to use “IObit Uninstaller" to remove them but it did not completely remove them, and I’m not sure what else got “Automatically” installed I did a quick check and did not notice anything else.

 

Is this IObit’s policy to automatically install unwanted software without user approval? Kind of strange that these “Security” type of software would install these unwanted application, Is there a way to “Turn Off/Disable” these automatic application installs?

 

I’m worried that going forward that “Additional Software” will be installed without my knowledge or approval.

 

Anyone else have this happen or have previous experience with IObit software doing this or any comments/suggestions would be appreciated?

 

Thanks

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At the beginning of January I purchased all IObit software "Advanced SystemCare Ultimate", "IObit Uninstaller", "Protected Folder", "Smart Defrag" and at the end of the month I purchased "Driver Booster" and "IObit Malware Fighter". I just installed all the software and activated them on my new laptop and noticed some strange things I was not expecting:

 

1. I understand "Free" versions having Ads built into the software, but "Registered/Subscription Based" software I did not expect to continue to have these Ads, Is this standard practice for IOBit? Are there plans to remove all advertisements in future releases for Paid/Subscribed versions?

 

2. When I installed “IObit Malware Fighter” and "Driver Booster" and connected my laptop to the internet I noticed the following software getting downloaded and then installed without my knowledge and approval:

 

IOTransfer

KeepVid

Lavasoft Web Companion

 

Had to use “IObit Uninstaller" to remove them but it did not completely remove them, and I’m not sure what else got “Automatically” installed I did a quick check and did not notice anything else.

 

Is this IObit’s policy to automatically install unwanted software without user approval? Kind of strange that these “Security” type of software would install these unwanted application, Is there a way to “Turn Off/Disable” these automatic application installs?

 

I’m worried that going forward that “Additional Software” will be installed without my knowledge or approval.

 

Anyone else have this happen or have previous experience with IObit software doing this or any comments/suggestions would be appreciated?

 

Thanks

 

I am interested in buying the Iobit Driver Booster Program, What you suggest me, should I go for driver booster

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  • 6 months later...
At the beginning of January I purchased all IObit software "Advanced SystemCare Ultimate", "IObit Uninstaller", "Protected Folder", "Smart Defrag" and at the end of the month I purchased "Driver Booster" and "IObit Malware Fighter". I just installed all the software and activated them on my new laptop and noticed some strange things I was not expecting:

 

1. I understand "Free" versions having Ads built into the software, but "Registered/Subscription Based" software I did not expect to continue to have these Ads, Is this standard practice for IOBit? Are there plans to remove all advertisements in future releases for Paid/Subscribed versions?

 

2. When I installed “IObit Malware Fighter” and "Driver Booster" and connected my laptop to the internet I noticed the following software getting downloaded and then installed without my knowledge and approval:

 

IOTransfer

KeepVid

Lavasoft Web Companion

 

Had to use “IObit Uninstaller" to remove them but it did not completely remove them, and I’m not sure what else got “Automatically” installed I did a quick check and did not notice anything else.

 

Is this IObit’s policy to automatically install unwanted software without user approval? Kind of strange that these “Security” type of software would install these unwanted application, Is there a way to “Turn Off/Disable” these automatic application installs?

 

I’m worried that going forward that “Additional Software” will be installed without my knowledge or approval.

 

Anyone else have this happen or have previous experience with IObit software doing this or any comments/suggestions would be appreciated?

 

Thanks

 

Yep, you're right about the spamming from IOBit (what other name is possible for this?). Under the guise of keeping users informed about new products, IOBit spams every user continuously and relentlessly without any user option to decline. I've complained about it to support and they say they'll "pass along my comments" but, of course, it's just lip service. An interesting situation exists here where the "anti-spamming" company spams almost every day to it's paid users (yes, paid users as well as freebies). In addition to the spamming, the advertising language is structured so that you believe there's some kind of update for the software you're using but, you soon find out it's just a scam to get you to buy the next version.

It's really a shame because the product is excellent; the uninstaller is fantastic and the driver load app is also unmatched as far as I'm concerned. But, I'm to the point where it's time to look for alternatives due to their constant spamming. The company has a fiduciary responsibility here which it isn't practicing so, your choice is to either put up with it or move on.

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  • 2 weeks later...

@OzTechGeek,tawari, and kstj :

 

Sincerely soffy for my late reply.

 

First, IObit will not install any programs with out your authorization. But you may get recommendation as you mentioned. Anyway, you can always decline the recommendation per your needs.

 

Perhaps, you treat these recommendations as ads. We are sorry for that. But we really just want to show users that they are other programs that you might be interested. And you can click Hide in action to hide the recommendations.

 

For the issue" Under the guise of keeping users informed about new products, IOBit spams every user continuously and relentlessly without any user option to decline", if you mean the newsletter, you can unsubscribe in the Email you got and then you will not get the notice.

 

Thanks for your suggestion. I will report all your feedbacks to our product team for consideration. We will try to make improvements.

 

Welcome more sugegstions.

 

Have a nice day.

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  • 2 years later...

Hey Cicely,

Calling a donkey an ass doesn't change it.  Calling an ad a "recommendation" is the same.

I don't know how many times I've selected what I thought was one of the almost daily updates and it turned out to be the new version.  That's bad enough but I'm looking at an ad for iTop VPN right now telling me my IP address is exposed while showing me an IP address that is not my own, since I have a VPN already, and the only buttons clearly identified will all install the program.

This is the fine print from the bottom of this ad "By clicking button, you agree to install to install iTop VPN and accept its EULA &Privacy Policy."  The only way to close this ad without installing it is by selecting an almost invisible "X" in the top right corner.  This "X" is deliberately hidden by making it only a slight shade off from the main background color.  IOBIT is disgusting.

So everybody here's the kicker. Go to any torrent site and download the crack.  All IOBIT programs are available without any malware.  I've been using it for years with no issue what-so-ever.  Most of the time when they come up with a new version my old crack works to register it.  When it doesn't I go to a torrent site and download the crack for the new version. It's always there.  I know they are official IOBIT programs because I always use the installers from the official IOBIT website.  Then I use the crack from the torrent site to register it.  Now you won't mind their ads since you're getting the registered version for free anyway.  I do wonder how good IOBIT is though when it can be so easily cracked.  If I had a company or something I would absolutely be looking elsewhere for my protection.  But I just have an everyday computer and it's good enough for me.  Like I said, never had a problem.

Enjoy!

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Hi Kirkules& Cicely ,

I have been using and recommending the free versions of IObit software to family friends and clients for years as most of the products outshine the competition.  I was willing to put up with the ads because it was free and I reasoned that free software should be able to advertise to remain free.  I have been fighting for and defending IOBit on the MalwareBytes forum for the last few years because MalwareBytes quarantines each new update of Advanced SystemCare and forces me to have to whitelist it every time with the only other option of having to turn off Malwarebytes PUP detection.

Most of my family/friends & clients don't know how to whitelist so I have moved them from MalwareBytes (also a very good program but appears to have a vendetta against IOBit having lost a court case against them) and put them and myself on the paid version of Advanced SystemCare Ultimate (ASCU) and IOBit Malware Fighter (IMF).  My thoughts being that between the two ASCU with BitDefender and IMF designed for Malware protection, I'd have close to the same protection that Malware Bytes provided.  I did not think that we'd be bombarded by ads, most of which trick my family, friends and clients into installing.  I have been looking for ways to stop the ads and wound up in this forum.

A year or two ago, I thought only MalwareBytes considered ASC/ASCU as malware but now I have seen other AV software quarantine it and Virus total shows this.

image.png.07ed5af07ba3a33cdad6b90f1bee61e4.png

image.png.84d604676a551b6b5eaac530ab764b30.png

IOBit should listen to their users and allow an opt out in the paid versions or at lease on each new ad, allow a working "Don't show me this product any more" check box.

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Hi KIRKULES and jmtcesnz.co.nz,

Sincerely thanks for your detailed suggsetions and precious time.😃

Well, IObit really want to help users boost their PCs and protect their devices. And we really want to share the the quality programs that users may need. Sorry to see that the ads( shares) bring you inconveniences. I will report your precious suggestions to our product team for consideration and we will keep on improving. Your feedabcks are valued. 

@KIRKULES, yes, I agreed with you that the close button should be clearer. 😃Our product team will take it into consideration. But it is not a good choice to install a cracked program.  Protecting Intellectual Property Rights is our common responsibility. Besides, it is not safe to install cracked programs as these programs may have potentially unsafe file. It  may open the back door to steal data, or invade the original program and cause damages to your programs and computers. 

@jmtcesnz.co.nz, thanks for your trust to IObit. As you mentioned Malwarebytes detected our programs as PUP (potentially unwanted programs) by Malwarebytes. However, PUP is a very controversial topic since it also makes legit programs as PUP. Please read the articles below including Enigma Software's lawsuit against Malwarebytes for the later’s anticompetitive practices and Enigma won this lawsuit.Actually, we are basically in the same situation as Enigma.

http://www.thewindowsclub.com/malwarebytes-potentially-unwanted-program

https://www.enigmasoftware.com/legal/court-opinion-us-court-appeals-ninth-circuit-enigma-software-vs-malwarebytes-case-17-17351.pdf

We contacted MBAM to resolve this issue many times but the flag is still there.  Happy to hear that you choose us. 

For your suggestion - allow an opt out in the paid versions or at lease on each new ad, allow a working "Don't show me this product any more" check box.  It sounds well. 😃

I have wrote it into the report and our product team will take it into consideration. 

@all, wlecome your feedback and suggestions. IObit always listens to our users. All of you make IObit today. 😃

 

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