System information crashes upon startup.

[maonstad]

On using Spring Creators windows 10 - 1803, I tried to run system information (inside of Advance System Care Ultimate version 11.1 ) and it crashes. I tried to send a bug report, but that crashed also.

[ATTACH=CONFIG]n225631[/ATTACH]

 

[Cicely]

On using Spring Creators windows 10 - 1803, I tried to run system information (inside of Advance System Care Ultimate version 11.1 ) and it crashes. I tried to send a bug report, but that crashed also.

[ATTACH=CONFIG]n225631[/ATTACH]

 

Hi maonstad,

 

Please download the tool from http://testdemo.iobit.com/InfoHelper.exe

Double click to run this tool on the PC with problem and click 'Save report'.

After it finishes, you will get a pop up window to tell you where the report file IObit_Debug_Info.zip is saved. Click 'OK' button to open that saved folder.

Send the zipped file to us so that we can get the detailed information to look into.

 

Thanks.

[maonstad]

Ok, here is the file, sorry for being late. This computer had to be reinstalled with the spring creator. It just didn't work right and now this error still shows up.

[Cicely]

Hi maonstad,

 

1) Please download SystemInformation.exe from the link below: http://wikisend.com/download/837208/SystemInformation.exe

2) Put it to the installation folder of Advanced SystemCare Ultimate and run it from the installation folder to see how it works.

 

Thanks,

 

 

 

 

 

[maonstad]

That does work. No errors showing. Thanks Cicely.

[Cicely]

That does work. No errors showing. Thanks Cicely.

 

 

Hi maonstad,

 

So glad to hear that.