Problem with ASC Registry Cleaning

[iosman123]

I had to take 3 computers (all Windows XP) in for service after the ASC registry cleaner was too thorough and deleted "userinit" file/s, which caused all computer/s to become totally inoperable. Restoration of the missing/deleted file (by service pros, at cost of ~$100 per unit) fixed the problem in all instances. I have since chosen to remove ASCv5Pro from all 3 units (approx. 3 months into paid subscription) to avoid recurrence of this problem. Yes, I can uncheck registry cleaning in Quick and Deep Care modes, but the ASC computer status never gets above "Fair" w/o the program getting to "clean" the registry.

 

I like IOBit product/s in principal, but this error in "over cleaning" should be addressed. I would like to use ASC utilities, but between subscription and repair costs have now spent $350+. I cannot afford to have the product put my office computers out of commission.

Thanks, Ted Robinette, Ithaca, NY, USA

[Scannan]

The only time I have heard of such an unfortunate situation occurring, is when the Deep Clean option of the Registry Clean settings has been selected.

In fact in many posts in the Forum it has been strongly recommended to disable the Deep Clean option. It has also been suggested to Iobit on many occasions to remove the

Deep Clean option, but without success.

I am sure that if you disable Deep Clean that you will not have a repeat of this issue.

I have been using ASC for 10+years (with deep Clean Disabled) and I have never had a Registry issue.

[iosman123]

I had to take 3 computers (all Windows XP) in for service after the ASC registry cleaner was too thorough and deleted "userinit" file/s, which caused all computer/s to become totally inoperable. Restoration of the missing/deleted file (by service pros, at cost of ~$100 per unit) fixed the problem in all instances. I have since chosen to remove ASCv5Pro from all 3 units (approx. 3 months into paid subscription) to avoid recurrence of this problem. Yes, I can uncheck registry cleaning in Quick and Deep Care modes, but the ASC computer status never gets above "Fair" w/o the program getting to "clean" the registry .

 

I like IOBit product/s in principal, but this error in "over cleaning" should be addressed. I would like to use ASC utilities, but between subscription and repair costs have now spent $350+. I cannot afford to have the product put my office computers out of commission.

Thanks, Ted Robinette, Ithaca, NY, USA

 

my issue has been fixed,,, thanks

All IObit Products for Windows, Mac & Andriod Devices - IObit

[RuskinF]

Well if you have the same issue next time, ensure that you don't panic. And why on earth are you using Windows XP?

After the EOL of Windows XP, I never got to update firefox or Chrome to the newer versions of XP as they didn't support the XP framework.

Within a year of EOL, my browsers started working funnily without letting me interact through the internet.

I'd suggest you upgrade the system to Windows 8.1 or 10.

[alexsunny123]

Hello,

 

 

I did what you told me, and found that those files belong to a keylogger that I don't remember installing, so I uninstalled it and the warning message isn't appearing anymore.

 

 

thanks

alexsunny

[alexsunny123]

Hello,

 

 

 

I did what you told me, and found that those files belong to a keylogger that I don't remember installing, so I uninstalled it and the warning message isn't appearing anymore...

 

 

thanks

alexsunny

 

 

thanks my issue has been fixed,