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Driver Booster 7 free version HANGS at 4% during a driver SCAN.


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I have nearly a dozen paid Pro licenses for about 4 of my computers. I have one old WinXPpro, SP3, Pentium 4 clone, 4gb RAM, 500gb HD, 3.5ghz, 32 bit processor. I wanted to run the Driver Booster 7 FREE version on it as I may not be keeping the machine much longer. The install of Driver Booster 7 free went smooth although the Install seemed to freeze on the screen which said installed 100%. I waited but then "X"ed the Installation page and it went directly to the Run SCAN screen. I clicked to start SCAN. It gets to 4% of the scan and HANGS there indefinately. I uninstalled the program and then reinstalled it but it did same thing -- HANGs at 4% on the Driver Scan. I did not find any specific answers on FAQ page but saw someone who had program HANG at 99% every time. It was back in 2015 and no one replied to his POST. Hope someone has a possible answer for me. I have an IObit Application Information Helper V7.0.0.7 which was recommended by IObit to someone having a problem with HANGs during Install of the program. Could upload it if somebody can use it. Thanks

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I have a similar problem, but it starts hanging at about 97%, and starts scanning the same devices over and over for several minutes. Then it finally gets to 100%, and continues to scan the same devices. This used to happen with Driver Booster 6. Had hoped it would be eliminated in 7, but same old behavior.

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I have nearly a dozen paid Pro licenses for about 4 of my computers. I have one old WinXPpro, SP3, Pentium 4 clone, 4gb RAM, 500gb HD, 3.5ghz, 32 bit processor. I wanted to run the Driver Booster 7 FREE version on it as I may not be keeping the machine much longer. The install of Driver Booster 7 free went smooth although the Install seemed to freeze on the screen which said installed 100%. I waited but then "X"ed the Installation page and it went directly to the Run SCAN screen. I clicked to start SCAN. It gets to 4% of the scan and HANGS there indefinately. I uninstalled the program and then reinstalled it but it did same thing -- HANGs at 4% on the Driver Scan. I did not find any specific answers on FAQ page but saw someone who had program HANG at 99% every time. It was back in 2015 and no one replied to his POST. Hope someone has a possible answer for me. I have an IObit Application Information Helper V7.0.0.7 which was recommended by IObit to someone having a problem with HANGs during Install of the program. Could upload it if somebody can use it. Thanks

Hi Glenn Thomason,

First welcome to join us at our forum.

For the scan failure, please download http://www.cd4o.com/drivers/debug/DBInfoHelper.exe >> double click to run this tool on the problem PC >> click 'Save report to Desktop' >>find db_info_xxxx.zip on your desktop >> send the zip file to dbfeedback@iobit.com. Or just use the program built-in Feedback to contact us. We will look into this problem and get back to you.

Thanks.

 

 

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I have a similar problem, but it starts hanging at about 97%, and starts scanning the same devices over and over for several minutes. Then it finally gets to 100%, and continues to scan the same devices. This used to happen with Driver Booster 6. Had hoped it would be eliminated in 7, but same old behavior.

 

Hi BillC,

Sorry for the scan failure. Please also download http://www.cd4o.com/drivers/debug/DBInfoHelper.exe >> double click to run this tool on the problem PC >> click 'Save report to Desktop' >>find db_info_xxxx.zip on your desktop >> send the zip file to dbfeedback@iobit.com. Or just use the program built-in Feedback to contact us. We will look into this problem and get back to you.

Thanks.

 

 

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Not going to bother, Cicely. That's the same thing you told me to do with the previous version. I did what you said, and that was the end of it: No solutions offered, not even an intelligent reply. Won't waste my time. This "hanging" is obviously a problem for a number of people, and iobit doesn't seem motivated to do anything about it.

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To BillC regarding Driver Booster "hangs" during scan. I am a new user and indeed have encountered the same problem but my Driver Booster scan "Hangs" at 4%. I let it set for hours hoping it would complete. Rebooted system few times. Did system clean with Advanced System Care. Pretty much given up on hope. The moderator, Cicely, contacted me and asked me to download and run the http://www.cd4o.com/drivers/debug/DBInfoHelper.exe. I was in the process of trying to get a copy of the download onto a DVD or a Flash Drive and install it on the problem machine but was side tracked by some other computer headaches (I have 4 desktops, 1 laptop and 2 cheap Fire pads). Anyway I decided to RUN the Driver Booster 7 on the problem machine before I installed the DBinfoHelper.exe on it, thinking if I ran the Helper "while" the Driver Booster 7 was running and in its "Hang" state the Helper software might note some problems for Cicely to take note of once I sent the results to him. So, to get to my point, once the Driver Booster 7 was in the "HANG" state, I "Minimized" the screen so I could Run the Helper.exe program, and WOW, there pops up the "Driver Booster 7 - Scan Results screen!!!

It needed 14 updated drivers in fact. Minimizing the HANG screen made it proceed to the results every time. I did it a couple of other times. It hangs even though it now does not need drivers but proceeds to the results screen once I minimize it. Hope this works for you. And to Cicely, I will complete the task of running the Helper.exe program for you and send it to you later today, hoping it may help you identify this problem. For information, the computer with the "Hang" scan was a WinXP pro, SP3, 3.0 ghz, Intel P4 Processor, 500 gb HD, 4gb RAM. Good luck BillC. Getting Drivers updated solved a lot of other problems I must add, and the Driver Booster 7 program found 14 missing drivers. I tried an alternative Driver update program and it found "Nothing" needing update driver, so I guess IObit Driver Update 7 would get a high score from me anyway. Other computers using it did not have the Hang issue (they were Win7, and 2 Win10 systems). Glenn T.

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To BillC regarding Driver Booster "hangs" during scan. I am a new user and indeed have encountered the same problem but my Driver Booster scan "Hangs" at 4%. I let it set for hours hoping it would complete. Rebooted system few times. Did system clean with Advanced System Care. Pretty much given up on hope. The moderator, Cicely, contacted me and asked me to download and run the http://www.cd4o.com/drivers/debug/DBInfoHelper.exe. I was in the process of trying to get a copy of the download onto a DVD or a Flash Drive and install it on the problem machine but was side tracked by some other computer headaches (I have 4 desktops, 1 laptop and 2 cheap Fire pads). Anyway I decided to RUN the Driver Booster 7 on the problem machine before I installed the DBinfoHelper.exe on it, thinking if I ran the Helper "while" the Driver Booster 7 was running and in its "Hang" state the Helper software might note some problems for Cicely to take note of once I sent the results to him. So, to get to my point, once the Driver Booster 7 was in the "HANG" state, I "Minimized" the screen so I could Run the Helper.exe program, and WOW, there pops up the "Driver Booster 7 - Scan Results screen!!!

It needed 14 updated drivers in fact. Minimizing the HANG screen made it proceed to the results every time. I did it a couple of other times. It hangs even though it now does not need drivers but proceeds to the results screen once I minimize it. Hope this works for you. And to Cicely, I will complete the task of running the Helper.exe program for you and send it to you later today, hoping it may help you identify this problem. For information, the computer with the "Hang" scan was a WinXP pro, SP3, 3.0 ghz, Intel P4 Processor, 500 gb HD, 4gb RAM. Good luck BillC. Getting Drivers updated solved a lot of other problems I must add, and the Driver Booster 7 program found 14 missing drivers. I tried an alternative Driver update program and it found "Nothing" needing update driver, so I guess IObit Driver Update 7 would get a high score from me anyway. Other computers using it did not have the Hang issue (they were Win7, and 2 Win10 systems). Glenn T.

 

Hi Glenn,

Thanks for your information.

Yes, for old system like Win XP, the scan of Driver Booster is indeed very easy to get stuck due to the low configuration. If so, mimizing the HANG screen can help to complete the scan. And it may help as well if you go to the Settings of Driver Booster to select the option "Turn off the program's animation effects". If mimizing the screen cannot help, you may download http://www.cd4o.com/drivers/debug/DBInfoHelper.exe >> double click to run this tool on the problem PC >> click 'Save report to Desktop' >>find db_info_xxxx.zip on your desktop >> send the zip file to dbfeedback@iobit.com. Or just use the program built-in Feedback to contact us. We will try our best to help.

 

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