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Program wont install


JPCarr
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Just purchased Advanced SystemCare 13 PRO software and it wont even install. Firstly picked up by Malwarebytes as a PUP and now asking for a proxy server details to install. No other programs ask for this. Is the software legit?

 

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It is not asking for proxy details....it plainly says...."IF" you are using a proxy server.......obviously you are not so ignore it.

It appears that Malwarebytes is blocking the installation.....so temporarily disable Malwarebytes while you run the installation.....or else put the installation file in the Malwarebytes ignore list / whitelist.

Also I strongly recommend that you download the installation from the Majorgeeks link (which you will find in the News & Updates section of the forum, as some third party vendors included unwanted programs.

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  • 2 weeks later...

There's nothing wrong with continuing to use Advanced System Care or any other software classified as PUP as long as you find it useful/want it on your PC. The entire category of PUP is designed to be subjective so that users are presented the option of removing software which many in the community, as well as the criteria set forth by the Malwarebytes Research team, have classified as potentially undesirable so that the users who do not find it useful may easily have it blocked/removed from their system by Malwarebytes.

 

Specifically in the case of Enigma I suggest you take a look at the article published on Malwarebytes blog here. Enigma did file, and lost, the case against Malwarebytes as the court agreed that Malwarebytes was not in the wrong in classifying their software as PUP based on public opinion of users/consumers including the easily discover-able high volume of complaints about their software from users on the web via a search of the web.

 

Specifically in the case of ASC I believe it has more to do with their aggressive registry cleaner and some of the somewhat misleading advertising tactics they often employ in order to get installed on users' systems, including ads embedded in software download pages that make it appear as though the ad (which is a link to download/install ASC) appears to be the actual download button/link for a completely unrelated piece of software hosted on the page which is the software the user actually intended to download/install (for example, trying to download a CD burning tool from Download.com and clicking what you think is the download link/button for the software's installer but you end up with ASC because the ad tricked you due to its appearance and placement on the page). Regarding the registry cleaner, I've personally seen test results where a completely fresh installation of Windows was scanned and yet ASC still reported tons of so-called 'issues' and 'errors' to be fixed/corrected/removed even though theoretically there should be no such issues/errors on a fresh install prior to loading anything else onto the system. Besides that, there is the fact that removing obsolete registry entries doesn't actually do anything to measurably improve system performance and can often do more harm than good, especially if an entry thought to be orphaned is removed and it turns out it actually belonged to a piece of software or component which is actually still in-use/still installed. In extreme cases, if a critical registry key/value is modified or removed it can render the system unbootable. Not only that, but the days of leftover registry values leading to constant error pop-ups and mysterious prompts on system startup are pretty much done and have been since Windows Vista (and really even the later days of XP prior to that) since most software vendors who received complaints about issues from customers updated their software' uninstallers to more carefully delete the appropriate registry values/data and unregister DLLs and other files correctly (not to mention the much-improved iterations of System Restore now shipped with every Windows version which allows for a more comprehensive rollback of the registry to a state prior to the software being installed).

 

By the way, you don't necessarily need to disable the detection of all PUPs in Malwarebytes to continue using ASC without having Malwarebytes flag it if you don't want to. You might instead just run a scan with Malwarebytes with ASC installed, click the checkbox at the top left of the column headers so that all detections are unchecked/cleared in the scan results screen where it lists all of the ASC PUP detections then click the Remove button and choose the Ignore and add to exclusions option when prompted on how to handle the items not marked for removal. That will add all of them to your exclusions so that Malwarebytes shouldn't detect them anymore.

I also had the same issue, to overcome it I use Azure WVD and installed Advanced SystemCare 13 PRO in it and it worked completely fine. If the issue still continues then contact the IObit support team then can help you with an exact solution.

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Hi there,

 

Currently, our program files are detected as PUP (potentially unwanted programs) by Malwarebytes. However, PUP is a very controversial topic since it also makes legit programs as PUP. Please read the articles below including Enigma Software's lawsuit against Malwarebytes for the later’s anticompetitive practices and Enigma won this lawsuit.Actually, we are basically in the same situation as Enigma.

 

http://www.thewindowsclub.com/malwarebytes-potentially-unwanted-program

https://www.bloomberg.com/press-releases/2019-09-17/ninth-circuit-rules-that-enigma-software-can-proceed-with-its-lawsuit-against-malwarebytes-for-anticompetitive-practices-that

https://www.enigmasoftware.com/legal/court-opinion-us-court-appeals-ninth-circuit-enigma-software-vs-malwarebytes-case-17-17351.pdf

 

We contacted MBAM to resolve this issue several months ago but the flag is still there. So it would be better if you can also help us by asking Malwarebytes to remove this detection.

 

In order to continue using our programs, please follow the solution below.

 

Launch your Malwarebytes program >> go to its Settings >> click Protection >> find Potential Threat Protection, change the settings for Potentially Unwanted Programs (PUPs) from Treat PUPs as malware (recommended) to Ignore Detections. Then reinstall our program.

 

Thank you very much for your support.

 

 

 

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