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Not working


Victor2k
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Hi

 

Very sorry for the issue you encountered. Would you please follow the steps below to help us further check the issue?

 

Download the tool from http://testdemo.iobit.com/InfoHelper.exe. Then double click to run this tool on the PC with the problem and click "Save report". After it finishes, you will get a pop-up window to tell you where the report file IObit_Debug_Info.zip is saved. Click the "OK" button to open that saved folder. Please send the zipped file to us.

 

Thank you.

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  • 2 weeks later...
  • 2 weeks later...

Hi

 

Sorry for the late reply.

 

Please follow the steps below to help us further check the issue.

 

1. Did Advanced SystemCare disappear every time when you used it to scan?

 

2. Please try Advanced SystemCare in Safe Mode to check it again. Guide to boot in safe mode: http://www.computerhope.com/issues/chsafe.htm

 

 

3. Please download the file ASCFixTool.zip from the link below, then extract it, find the file ASCFixTool.exe and run it, click "Fix error" button to check whether Advanced SystemCare opens normally or not.

http://tickets.iobit.com/index.php?r=site/download&fileName=attachment%2FCFWC5fd031bf669c8.zip&displayName=ASCFixTool.zip

 

If the issue persists, please download the tool again from http://testdemo.iobit.com/InfoHelper.exe. Then double click to run this tool on the PC with the problem and click "Save report". After it finishes, you will get a pop-up window to tell you where the report file IObit_Debug_Info.zip is saved. Click the "OK" button to open that saved folder. Please send the new zipped file to us.

 

If the issue is solved, please also tell us the result.

 

Thank you.

 

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Hi

 

Sorry for the late reply.

 

Please follow the steps below to help us further check the issue.

 

1. Did Advanced SystemCare disappear every time when you used it to scan?

 

2. Please try Advanced SystemCare in Safe Mode to check it again. Guide to boot in safe mode: http://www.computerhope.com/issues/chsafe.htm

 

 

3. Please download the file ASCFixTool.zip from the link below, then extract it, find the file ASCFixTool.exe and run it, click "Fix error" button to check whether Advanced SystemCare opens normally or not.

http://tickets.iobit.com/index.php?r=site/download&fileName=attachment%2FCFWC5fd031bf669c8.zip&displayName=ASCFixTool.zip

 

If the issue persists, please download the tool again from http://testdemo.iobit.com/InfoHelper.exe. Then double click to run this tool on the PC with the problem and click "Save report". After it finishes, you will get a pop-up window to tell you where the report file IObit_Debug_Info.zip is saved. Click the "OK" button to open that saved folder. Please send the new zipped file to us.

 

If the issue is solved, please also tell us the result.

 

Thank you.

 

 

I already did all that, I sent the results to your email 30 days ago

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  • 4 months later...
5 hours ago, Sarah1914 said:

i had to install in safe mode, however it'll run in safe mode but not normal mode,  installer wont work in normal mode pls help

First, you should have started a New Topic, and not added your issue to an old Topic.

Second, writing in Bold to make your point is not allowed in the Forum, and should not be repeated.

There are loads of posts/topics in the forum which would help you with this issue.

If it works in safe mode but not in normal mode, then that means that one of your programs is stopping it.

You should get notifications as to which program is blocking it. If you are not then you need to look at your settings in Windows Notifications.

Most likely your Antivirus/antimalware programs (including Windows Defender) or Controlled Folder Access.

Temporarily disable your Antivirus/antimalware programs and see if it will install and run in normal mode.

If it does then you should whitelist ( or add to ignore list) ASC in your Antivirus/antimalware programs.

Also you may have to Allow it in Windows controlled Folder Access.

.

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