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Performance Monitor Show N/A on Metrics


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Hi soonseng96,


Very sorry for the issue you encountered.


Please download the tool from http://testdemo.iobit.com/InfoHelper.exe. Then double click to run this tool on the PC with the problem and click "Save report". After it finishes, you will get a pop-up window to tell you where the report file IObit_Debug_Info.zip is saved. Click the "OK" button to open that saved folder. Please send the zipped file to us.


Thank you.

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Our technicians work out a demo to further check the issue. Please follow the steps below.


1. Download the file TemperatureDemo.zip from the link http://tickets.iobit.com/index.php?r...ratureDemo.zip.


2. Extract the downloaded file TemperatureDemo.zip, find the file TemperatureDemo.exe and run it, then wait until it finishes. Then press any key to exit the demo.


3. Compress the folder TemperatureDemo and send the compressed file to us. (If the compressed file cannot be uploaded directly to email attachment, please upload the file to the website www.wikisend.com and send us the download link.)


Thank you.


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  • 2 weeks later...
  • 4 months later...


Hope you are doing well recently.

Our technicians work out a new demo to further check the issue. Please follow the steps below.

1. Please download the new demo file HWMonitor_x32.zip from the link below:

2. Unzip the demo file. Then run HWMonitor_x32.exe

3. Click File in the upper left corner > click Save Monitoring data
The attached picture 1 is for your reference.

4. Select a path to save this file (the default file name saved is hwmonitor.txt)

5. Send the .txt file to us.

Thank you.


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