New Advance system care update has problems

[Smiles 0]

Since I downloaded the new version of Advanced System Care.  I can not clean the junk file.  It will go through the process of collecting the trash.  When it tries to clean it, it stops at 35% and can not complete the cleaning.  I can't find a way to fix this.

[Cicely 273]

Hi Smiles,

I am sorry to hear that. Please follow the steps below to help us further check the issue.

Download the tool from http://testdemo.iobit.com/InfoHelper.exe

Then double click to run this tool on the PC with the problem and click "Save report".

After it finishes, you will get a pop-up window to tell you where the report file IObit_Debug_Info.zip is saved. Click the "OK" button to open that saved folder.

Please send the zipped file to us.

Thank you.