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Downloaded and used Driver Booster for the first time - now my keyboard isn't working and I can't log on


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After seeing it recommended online, I downloaded and used Driver Booster, after which it needed to reboot my laptop in order to apply the updated drivers. Now my keyboard isn't working - totally unresponsive - and so I can't enter my password and log back on. I feel like I've just downloaded a piece of malware. This is ridiculous. I'm typing this using a spare laptop that thankfully doesn't have Driver Booster installed. Please help me - how do I fix my keyboard?

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  • 4 weeks later...

Dear Customer,

Kindly please follow the following steps to help us locate the problem and look into it:

1. Specify this problem with more details, or send us screenshots of error messages and related information.
Guide for Taking Screenshots: http://graphicssoft.about.com/cs/general/ht/winscreenshot.htm

Or just take a video of what happens.

2. Please download https://cdn.iobit.com/dl/db/debug/DBInfoHelper.exe > double click to run this tool on the problem PC > click 'Save report to Desktop' > find db_info_YYMMDD.zip on your desktop > send us the zip file.

We will analyze the file and try our best to find a solution for you.

If the mail can't be delivered because of IObit_Debug_Info.zip, please upload it to http://www.wikisend.com/ and then send the upload link to us.

Thanks.

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