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Windows defender won't let me install the ASC update.


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Windows defender won't let me install the update, even when I unblock and run as administrator--afterwards, the program is identified as a corrupt file.  Before it is blocked by defender, it is not identified as a corrupt file.

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Hi

I am sorry to hear that.

Please try to download the latest version of ASC from https://www.iobit.com/en/advancedsystemcarefree.php

If the issue persists, please provide us some screenshots related to the issue. 

And please follow the steps below to send us the debug file for further checking.

Download the tool from http://testdemo.iobit.com/InfoHelper.exe. Then double click to run this tool on the PC with the problem and click "Save report". After it finishes, you will get a pop-up window to tell you where the report file IObit_Debug_Info.zip is saved. Click the "OK" button to open that saved folder. Please send the zipped file to us.

Thank you.

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  • 2 weeks later...
On 4/17/2021 at 1:34 AM, oldfogey said:

"infohelper.exe" link gave me a 404 error--here are the screenshots:

IObit Screenshots.doc 3.21 MB · 0 downloads

I am sorry to hear that. Please send us your downloaded setup file "advanced-systemcare-setup.exe" for further checking. If you fail to attach the file directly here, please upload it to wikisend.com and send us the download link.

Thank you.

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