Windows Installer box pops up!

[markiesnana]

I can't take it anymore.

The little Windows Installer box appears every time I start up and when I go to certain sites.

I have tried my best to read up on what to do.....

I will go have a good cry.

[solbjerg]

Hi nana

You have probably enabled automatic update somewhere, and it wants to update something. If it is something you want - then let it do the update, otherwise take away the setting for that application's automatic update.

That my guess at least :-)

Cheers

solbjerg

 

I can't take it anymore.

The little Windows Installer box appears every time I start up and when I go to certain sites.

I have tried my best to read up on what to do.....

I will go have a good cry.

[markiesnana]

Windows Installer box pops up....sniff sniff

 

Thank you for your input. I don't know what to do. I have gotten all updates, defragged the files the other day, ran a Norton security scan.....

What I read about this is that sometimes a lot of things have been installed and uninstalled, etc...I tried restoring the computer to a past date and everything seems to run swimmingly.....except for this pesky box.

I'm still going to go have a good cry now.

[solbjerg]

Hi nana

What does the windows installer box say it wants to install?

Could you send us a screenshot?

Cheers

solbjerg

 

Thank you for your input. I don't know what to do. I have gotten all updates, defragged the files the other day, ran a Norton security scan.....

What I read about this is that sometimes a lot of things have been installed and uninstalled, etc...I tried restoring the computer to a past date and everything seems to run swimmingly.....except for this pesky box.

I'm still going to go have a good cry now.

[markiesnana]

windows installer

 

It just says "preparing to install".....

 

That's it. Once I actualy get onto my ome page, it only pops up once in awhile when I check out certain sites. But upon starting up my computer, as soon as I click on my desktop IE icon, the little gray box shows, and I have to wait for about 2 minutes, then my home page opens. I'm just wearing socks, because I don't trust myself right now to be near the screen with shoes on!

I just read a detailed answer to this problem on another site, and the person was instructing the asker to go to http://www.majorgeeks.com/AVG_AntiVi...tion_d886.html and download this free antivirus program, which he describes as better than Norton, then go to the control panel and disable anything there for Norton and Symantec, etc...

I am tempted to follow these instructions; but truthfully, I don't even know who I can trust.

The asker wrote back and said that it had solved his problem, after taking the previous advice that was suggested, which hadn't helped him.

[markiesnana]

Here is where I was reading up on this.....

 

http://www.techsupportforum.com/microsoft-support/windows-xp-support/223974-windows-installer-keeps-popping-up-please-help.html

 

Nana read all of this......but does this sound right to you? I don't dare do too many things because.....Nana wants to cry.

[solbjerg]

Don't cry nana :-)

Try Windows update, let's see what that says.

Does your computer work ok apart from this?

Do you use an antivirus program?

Please as much information about your problem as you think relevant!

What version of Windows Installer do you have on your computer??

Cheers

solbjerg

 

http://www.techsupportforum.com/microsoft-support/windows-xp-support/223974-windows-installer-keeps-popping-up-please-help.html

 

Nana read all of this......but does this sound right to you? I don't dare do too many things because.....Nana wants to cry.

[markiesnana]

I will ck. updates

 

My computer works well aside from this.

I think I have done something wrong with this computer that my son gave me. I feel like a dunce.

I have Norton Security on it. I will go ck. out updates. But, I have already done that this week. But here I go for now.

Thank you for your time.

I only wish I knew all of the info that's in your head.

But, alas, it was not my calling.....

[markiesnana]

Went to Windows Update:

 

On the right side of screen little note says:

 

"Automatic updates turned ON. Your computer is set to receive security and critical updates automatically."

Still, I clicked on the Express update: "No high-priority updates for your computer are available."

Then went to Custom Updates: Here are the options is suggests:

(may improve performance of your comuter)

Microsoft Windows XP

1. Group policy client side extensions for Wind. XP (KB943729)

2. Root certificates

3. Windows Search 4.0 for Wind. XP (KB940157)

4. Microsoft .NET Framework 2.0: x86 (KB829019)

Then:

other choice--

Office Live Add-in

I didn't click on any of these.....

[solbjerg]

Hi again nana

What Windows version and do you have SP2 ? (Service Program 2) installed? Or perhaps SP3??

You can check that by right clicking My Computer and choose Properties and then read what it says.

By the way - do you have ASC version 1.1.0.2 installed?

Cheers

solbjerg

 

My computer works well aside from this.

I think I have done something wrong with this computer that my son gave me. I feel like a dunce.

I have Norton Security on it. I will go ck. out updates. But, I have already done that this week. But here I go for now.

Thank you for your time.

I only wish I knew all of the info that's in your head.

But, alas, it was not my calling.....

[solbjerg]

just a thought

 

Perhaps nana :-)

Have you tried closing the computer (not restart - but close) sometimes if something is waiting to be installed it will install when you close the computer, It will say that it will install an update or whatever if you follow what it says.

Cheers

solbjerg

 

 

Hi again nana

What Windows version and do you have SP2 ? (Service Program 2) installed? Or perhaps SP3??

You can check that by right clicking My Computer and choose Properties and then read what it says.

By the way - do you have ASC version 1.1.0.2 installed?

Cheers

solbjerg

[markiesnana]

Here's what it says:

 

I went to My Computer and right clicked on Properties --

 

System:

Microsoft Windows XP

Media Center Edition

Version 2002

Service Pack 3

 

Dell Dimension DIME 521

AMD Athlon 64 Processor

3200+

1.00 FHz, 448 MB of RAM

Physical Address Extension

---------------------------------------------------------------------

I do not know the answer to the other question that you asked because I don't know where to look for that.

[markiesnana]

Asc

 

I don't know what ASC is all about.

 

Animal Science Cones

After Superbowl Chips

Alternate Squirrel Cavier

Amazingly Soft Curtains

African Shiny Coins

Approachable Sympathetic Cronies

Apple Seed Control

Angus Symetrical Cows

--------------------------------------------------------------------

And, yes, I have closed out things this week with control/Alt/Delete and had no problem.

[samr]

Hi markiesnana,

Solbjerg is asking about Iobit Advanced System Care. See this post:

http://forums.iobit.com/showthread.php?t=1858

 

samr.

[markiesnana]

Asc

 

Sorry, not familiar with that.

 

Now when I went to open that link that you provided, up came the Windows Installer box......preparing to install.

 

I had to just wait a few before the link opened. Then when I clicked on the site, the installer box went away.

[markiesnana]

above post

 

In an above post, I mentioned reading where someone had this same problem; and the person on that site gave the guy step-by-step instructions. Would that work for me? Or would that be chancy to follow directions like that with my computer?

Thanks for trying to help me.

[markiesnana]

Do these instructions seem correct to you??? The asker had same problem that I have..

 

#18 (permalink)

mike2020learnin

Mentor, Microsoft Support

 

 

 

 

Join Date: Feb 2007

Location: Michigan , I donated so can you

Posts: 3,329

OS: Windows XP Home & Pro. Sp3 / both compleatly updated

 

 

My System

 

 

Re: 'Windows Installer' keeps popping up --PLEASE HELP!

 

--------------------------------------------------------------------------------

 

okay

 

then lets check

 

follow this link

 

http://www.majorgeeks.com/AVG_AntiVi...tion_d886.html

 

this is a free antivirus program / one of the best / better then Norton /

 

download & save it to your desktop

 

then disconnect fom the internet / then go to the control panel / select ( administrative tools) then select (services)

 

now scroll thru the services and disable anything that is there for (norton & symantec) there is quite a few so look closely

 

too disable a item in services you need to right click on the service / then select (properties) in this window you will see a dropdown bar that say (automatic) select it and the select (disable) then (apply) then select (okay)

 

now after doing this close all windows

 

then start / then select (run

then type in ( msconfig

then press enter

 

now you will want to select ( selective startup) then inthe boxs below select ( load start up items )

 

then select ( services ) now select the box ( hide all microsoft services ) now scroll thru those services & look for any ( norton or symantec ) services / if any are theremake sure that they are not checked

 

now select ( apply ) then select ( close ) you will then be aske to restart select (restart )

 

now your system will reboot / when it starts it will give you the notice that you are running in msconfig mode / check the box in the window and select ( okay / apply )

 

now go to your control panel and uninstall everything to do with norton & symantec / you may have to reboot 1 or 2 times to completly remove the av program

 

now start / select (run

 

type in (msconfig

then enter

 

then select ( normal start up / then apply / then closes & select restart

 

then when your system loads install AVG / then reboot & connect to the net & do updates

 

now does thid issue persist

 

get back to us

 

Mike

[solbjerg]

Hi nana

Yes it may be Norton that is the culprit here, but I am not sure.

To get rid of it (uninstall) - can you follow his instructions to the letter?

Norton has a small program that uninstalls the program and leftovers.

Revo Uninstaller is a nice little program that does the same if one chooses the option to clean everything.

At least you could try

If you have a paid version of Norton you could also ask them how to get rid of your problem, - at least copy your username and license number in order to be able to use it again if you so desire.

Cheers

solbjerg

http://fileforum.betanews.com/detail/Norton_Removal_Tool_for_Windows_2000XPVista/1169144666/1

 

P.s. You could also try to upgrade your Windows Installer version

p.p.s What startup type do you have in Admin/services for Windows installer?

 

 

#18 (permalink)

mike2020learnin

Mentor, Microsoft Support

 

 

 

 

Join Date: Feb 2007

Location: Michigan , I donated so can you

Posts: 3,329

OS: Windows XP Home & Pro. Sp3 / both compleatly updated

 

 

My System

 

 

Re: 'Windows Installer' keeps popping up --PLEASE HELP!

 

--------------------------------------------------------------------------------

 

okay

 

then lets check

 

follow this link

 

http://www.majorgeeks.com/AVG_AntiVi...tion_d886.html

 

this is a free antivirus program / one of the best / better then Norton /

 

download & save it to your desktop

 

then disconnect fom the internet / then go to the control panel / select ( administrative tools) then select (services)

 

now scroll thru the services and disable anything that is there for (norton & symantec) there is quite a few so look closely

 

too disable a item in services you need to right click on the service / then select (properties) in this window you will see a dropdown bar that say (automatic) select it and the select (disable) then (apply) then select (okay)

 

now after doing this close all windows

 

then start / then select (run

then type in ( msconfig

then press enter

 

now you will want to select ( selective startup) then inthe boxs below select ( load start up items )

 

then select ( services ) now select the box ( hide all microsoft services ) now scroll thru those services & look for any ( norton or symantec ) services / if any are theremake sure that they are not checked

 

now select ( apply ) then select ( close ) you will then be aske to restart select (restart )

 

now your system will reboot / when it starts it will give you the notice that you are running in msconfig mode / check the box in the window and select ( okay / apply )

 

now go to your control panel and uninstall everything to do with norton & symantec / you may have to reboot 1 or 2 times to completly remove the av program

 

now start / select (run

 

type in (msconfig

then enter

 

then select ( normal start up / then apply / then closes & select restart

 

then when your system loads install AVG / then reboot & connect to the net & do updates

 

now does thid issue persist

 

get back to us

 

Mike

[solbjerg]

Hi nana

You could try this update option too:

4. Microsoft .NET Framework 2.0: x86 (KB829019)

Restart computer after installation.

Cheers

solbjerg

 

 

 

On the right side of screen little note says:

 

"Automatic updates turned ON. Your computer is set to receive security and critical updates automatically."

Still, I clicked on the Express update: "No high-priority updates for your computer are available."

Then went to Custom Updates: Here are the options is suggests:

(may improve performance of your comuter)

Microsoft Windows XP

1. Group policy client side extensions for Wind. XP (KB943729)

2. Root certificates

3. Windows Search 4.0 for Wind. XP (KB940157)

4. Microsoft .NET Framework 2.0: x86 (KB829019)

Then:

other choice--

Office Live Add-in

I didn't click on any of these.....

[markiesnana]

I will try

 

Thank you for looking that over. Yes, I will follow those directions and see if that is a possible solution.

Thanks also for your thoughts.

I was leery of following random instructions because I didn't want to touch anything that I shouldn't.

I am hoping for the best.

Thank you!