Latest drivers disable Microsoft Surface 2 camera

[techietubby]

Has anybody suffered a camera failure after updating their drivers? I have tried to rollback to the checkpoint but that fails. The strange thing is that there does not seem to be a cmera update and this seems to be linked to the motherboard updates?

I have attached a list of the drivers that were touched and am trying to decide which to rollback.

Any ideas?

[Cicely]

Hi techietubby,

Sorry to hear that. It would be much appreciated if you can help us with the investigation.

Please download https://cdn.iobit.com/dl/db/debug/DBInfoHelper.exe > double click to run this tool on the problem PC > click 'Save report to Desktop' > find db_info_YYMMDD.zip on your desktop > send us the zip file.

We will analyze the file and try our best to find a solution for you.
Thanks

[Sebinator]

Hi @techietubby,

 

I have the exact same problem!!

Have you been able to resolve this problem??

[Scannan]

It seems to be a fairly common problem. Have a look here......https://www.google.com/search?q=Microsoft+Surface+2+camera+disabled+by+driver+update&ie=utf-8&oe=utf-8&client=firefox-b