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Latest Advanced SystemCare Update Metrics not working.


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Who else has picked up that with the new update the metrics is not working. GPU, CPU, Mainboard and Fan speed just indicate N/A. The rest processors, RAM, Disks and Network is fine. Have installed and uninstalled six times but still the same. Each install was a clean install after using IObit Uninstall and a reboot. Reverted back to my old Version that is working.

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Hi Govdm1958 and Doppleganger,

Sorry for my late reply.

Does the issue repeats?

If the issue repeats, please download the tool from http://testdemo.iobit.com/InfoHelper.exe.

Double click to run this tool on the PC with problem and click 'Save report'. 
After it finishes, you will get a pop up window to tell you where the report file IObit_Debug_Info.zip is saved. Click 'OK' button to open that saved folder.  
Send the zipped file to us so that we can get the detailed information to look into.

Looking forward to hearing from you.


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  • 1 month later...

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