Un-install Roxio Creator

[randhaltom]

Purchased Iobit Un-installer to remove the remnants of Roxio Creator which was part of the original software installed on a Dell Laptop. When I would try to launch another piece of software "Paxton Access" it would start the Windows installer and look for the Roxio Setup file, I would hit cancel around 30 times and eventually start Paxton. I purchased Iobit Un-installer to remove the last of Roxio, it did remove something but has made the situation worse. I now get the Windows Installer when I launch several different pieces of software, and have to cancel multiple times out of the Installer.

 

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[Scannan]

Do you need help with something?..

[Cicely]

Hello randhaltom,

Do you mean that IObit Uninstall did not remove  Roxio Creator? Please describe the whole issue more clearly with related screenshots.

Please also send us the related screenshots to show the issue ". I now get the Windows Installer when I launch several different pieces of software".

Guide for taking screen shots can be found on: http://www.take-a-screenshot.org/   

Please also follow the steps below to help us look into the issue:

1. Download the tool from http://testdemo.iobit.com/GetIObitConfigurationFile.exe

2. Double click GetIObitConfigurationFile.exe to run it, click the button 'Save report to Desktop'

3. Wait for a while until you see a file IU_logs_YYYYMMDD.log generated on your desktop.

4. Send that file iu_logs_ YYYYMMDD.log to us.

Thank you very much and looking forward to hearing from you.