Jump to content
IObit Forum
Top Free Driver Updater Tools Best 25 PC Optimization Software Best 22 Antimalware Best 22 Uninstaller Software IObit Coupons & Discount Offers PC Optimizer

Un-install Roxio Creator


Recommended Posts

Purchased Iobit Un-installer to remove the remnants of Roxio Creator which was part of the original software installed on a Dell Laptop. When I would try to launch another piece of software "Paxton Access" it would start the Windows installer and look for the Roxio Setup file, I would hit cancel around 30 times and eventually start Paxton. I purchased Iobit Un-installer to remove the last of Roxio, it did remove something but has made the situation worse. I now get the Windows Installer when I launch several different pieces of software, and have to cancel multiple times out of the Installer.

 

(Email Address removed)

Link to comment
Share on other sites

Hello randhaltom,

Do you mean that IObit Uninstall did not remove  Roxio Creator? Please describe the whole issue more clearly with related screenshots.

Please also send us the related screenshots to show the issue ". I now get the Windows Installer when I launch several different pieces of software".

Guide for taking screen shots can be found on: http://www.take-a-screenshot.org/   

Please also follow the steps below to help us look into the issue:

1. Download the tool from http://testdemo.iobit.com/GetIObitConfigurationFile.exe

2. Double click GetIObitConfigurationFile.exe to run it, click the button 'Save report to Desktop'

3. Wait for a while until you see a file IU_logs_YYYYMMDD.log generated on your desktop.

4. Send that file iu_logs_ YYYYMMDD.log to us.

Thank you very much and looking forward to hearing from you.

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

 Share

×
×
  • Create New...