Need Help

[Mr. Numbers]

I am using Advanced System Care version 3.1.2. When I run a scan it shows that I have 10,000+ problems in the Privacy Sweep. After I hit Repair, it shows all problems fixed. Then, if I re-scan, it shows all the problems are still there. What am I doing wrong???? Please help!!!

[solbjerg]

Hi Mr. Numbers

What are your settings?

A couple of screenshots please!

Are you running as administrator?

Are you running on batteries?

Cheers

solbjerg

 

 

I am using Advanced System Care version 3.1.2. When I run a scan it shows that I have 10,000+ problems in the Privacy Sweep. After I hit Repair, it shows all problems fixed. Then, if I re-scan, it shows all the problems are still there. What am I doing wrong???? Please help!!!

[Mr. Numbers]

Hi Solbjerg,

 

Please forgive me, but I'm new to this. I'm not sure how to give you screenshots. But on the settings screen for Privacy Sweep, I have all the boxes checked. Is that the kind of information you're looking for?

 

Mr. Numbers

[Mr. Numbers]

I'm running as adminstrator, but not on batteries.

[detailer]

Privacy Sweep

 

Hi Mr.Numbers-When you look at the privacy sweep settings,it's not necessary to have all checked.For instance,do you have Safari or Opera installed?You can go with the "recommended" settings for now which will take care of IE and Firefox(if you run it).Your privacy sweep will not delete any entries if your browser is open.You must close your browser for deletion of those items,In fact there is an ASC notifier(at least for Firefox)that indicates just that.So,close the browser,make the repairs,close ASC from the tray(right click>exit),then reopen your browser followed by ASC and do a second scan.That should wipe out the "thousands"

[Mr. Numbers]

Detailer--Thanks for the help. That seems to have fixed the problem. Have a great day. :-)

[detailer]

Glad to Help

 

Hi Mr. Numbers-You're welcome,and thank you for the easy one!

[Krissy]

Hi Detailer,

 

You have taught me how deal with such problem.

 

I also had received an email for asking about this trouble. Just a little headache. But after reading this, I find the way...

 

Thanks~Maybe I must share more time to come here to discuss with all of you...