ImfRealScanner.sys crashes windows

[Muhannad]

 

I always get a random blue screen (sometimes green) with the error code that is shown in the screenshots. I have anti malware engine + anti ransomware engine + Bitdefender engine on

Ver. Iobit malware fighter pro 8.8

Here is a screenshot 

 

 

Edited August 7, 2021 by Muhannad
added Iobit ver

[Muhannad]

this issue occurred in windows 10 and windows 11

[Cicely]

Hello Muhannad,

Sorry to hear that.

What did you do before the issue?

Please download the tool from http://testdemo.iobit.com/InfoHelper.exe.

Double click to run this tool on the PC with problem and click 'Save report'. 
After it finishes, you will get a pop up window to tell you where the report file IObit_Debug_Info.zip is saved. Click 'OK' button to open that saved folder.  
Send the zipped file to us so that we can get the detailed information to look into.

Looking forward to hearing from you.

[Muhannad]

sure, this just randomly happens like I will be using my pc normally, it crashes with this error code "ImfRealScanner.sys".  IObit_Debug_Info.zip

[Cicely]

Hi Muhannad,

Sincerely sorry for my late reply as it took some time for our programers to look into the issue.

Well, we are sorry to tell you that the issue you mentioned will be fixed in IObit Malware Fighter v9. 

Sincerely sorry for the current inconvenience. 

[Muhannad]

Thank you so so much for looking into the issue it is really appreciated. Can't wait for v9 😍

[Muhannad]

Hello, please update it faster. My compute keeps crashing while working on important files. For now I deleted it, when 9 is released please let me know

[Cicely]

Hello Muhannad,

Thanks for your trust. I will post the news of the release of IObit Malware Fighter v9. Please also pay attentionto it.

Have a great day.