Paid for ASC Pro offered at $16.77 via paypal but IOBIT still say that my old Licence expired in June and i am still on my previous version

[mike cambridge]

Where is my new version / licence no.?

[Cicely]

Hello mike cambridge,

Sorry for the current inconvenience.

Please download the tool from http://testdemo.iobit.com/InfoHelper.exe.

Double click to run this tool on the PC with problem and click 'Save report'. 
After it finishes, you will get a pop up window to tell you where the report file IObit_Debug_Info.zip is saved. Click 'OK' button to open that saved folder.  
Send the zipped file to us so that we can get the detailed information to look into.

Looking forward to hearing from you.