downloaded files are corrupted

[plr4me2000]

I just ordered the pro malware software  , it downloaded ok but when i went to install it i get a message that software is corrupt please contact source for new copy.  below is my confirmation email on purchase.

Dear phillip robbins, Thank you for your order on 2021-09-11 from http://www.pcgameboost.com! We received your 14.77 USD payment (Visa/MasterCard - 0516) for order 162215391. The charge on your bank statement will appear as PCGB.com. Avangate BV dba 2Checkout acts as an authorized reseller of www.pcgameboost.com online products and services. Product / Subscription Information Name: phillip robbins Email: (Email Address Removed by Mod) IObit Malware Fighter 8 PRO (1 year subscription / 1 PC) ( Licence Number Removed by Mod) Please refer to https://www.iobit.com/en/hotquestions-imf.php to activate the PRO edition of IObit Malware Fighter 8 PRO (1 year subscription / 1 PC) with the above license code. Download your product     Windows Tweaks Guide eBook Download your product     Payment/Order information Billing Information phillip robbins (Address Removed By Mod) Ordered item(s) Unit Price Total 1 x IObit Malware Fighter 8 PRO (with eBook) 14.77 USD 14.77 USD Sales Tax / VAT 0.00 USD Grand Total 14.77 USD You can access your products according to the terms and conditions you accepted during purchase. Support information Need technical support? For product installation, activation and other technical support issues, please contact www.pcgameboost.com on - or support@pcgameboost.com Need order support? Use myAccount to easily manage your order, subscription, invoice and payment details. Signup / Login using your email address plr4me2000@yahoo.com 2Checkout has processed your order as the authorized reseller of www.pcgameboost.com. Thank you, The 2Checkout Team www.2co.com also links for resolving problems for this software do not work and are not clickable . There is no direct means or apparent means of reaching this page for addressing problems. . i do not like paying for something that i can not use . I had the free version and it work great so i'm not sure why i can't get the pro version to install correctly. If you can't help me then please send me a refund back to my account in the bank.

 

[Scannan]

I have moved your Topic to the correct section of the Forum. When you require assistance, it is important to follow the rules of the Forum and

post in the relevant section.

I have also removed personal details and an image containing same, as this is a public forum, and as such it is against the rules to post personal details.

It is also very risky behaviour on your part, as such information could be used by others for nefarious reasons.

As to your issue..... You have bought Iobit Malware Fighter, from a third party ( not from Iobit) and as such your issue should be dealt with through the

same party...pcgameboost.com.....

If you are unsucessful dealing with them, and you also received unusable product from them, then I suggest you contact your bank/credit card supplier and

have the payment either stopped or recovered.

You also state that you were using the free version of Iobit Malware Fighter. Why did you not simply go directly to the Iobit site and purchase a licence.