Driver Booser Will Not Connect To Servers

[tylersutton]

I recently updated to Driver Booster 9.0.1 after installing Windows 11, every time I try to do a scan it says " Scan failed! Failed to connect to Driver Booster scan server. Please click OK to detect and fix the network failure." I click "OK" and it starts to detect the network failure but comes up with the results "Horray! Network access is available. No need to fix it" I have allowed the program through my firewall and still does the same issue every time, any help on this topic? (Note I also have the Pro version of the program)

Edited October 31, 2021 by tylersutton

[Davethewave2001]

I just updated the version and license for Driver Booster Pro. Now it says it can not connect to the servers, but it can find no problem with the network connection. I am using the network connection on the same computer for this post. At least the offline driver update seems to work.

[Cicely]

Dear IObit user,

Kindly please follow the following steps to help us locate the problem and look into it:

1. Specify this problem with more details, or send us screenshots of error messages and related information.Or just take a video of what happens.

2. Please download https://cdn.iobit.com/dl/db/debug/DBInfoHelper.exe > double click to run this tool on the problem PC > click 'Save report to Desktop' > find db_info_YYMMDD.zip on your desktop > send us the zip file.

We will analyze the file and try our best to find a solution for you.

Your understanding is highly appreciated. The more information you provide, the easier we can analyze the cause of the problem.

Looking forward to hearing from you and we can figure out the solution soon.

 

[tylersutton]

8 hours ago, Cicely said:

Dear IObit user,

Kindly please follow the following steps to help us locate the problem and look into it:

1. Specify this problem with more details, or send us screenshots of error messages and related information.Or just take a video of what happens.

2. Please download https://cdn.iobit.com/dl/db/debug/DBInfoHelper.exe > double click to run this tool on the problem PC > click 'Save report to Desktop' > find db_info_YYMMDD.zip on your desktop > send us the zip file.

We will analyze the file and try our best to find a solution for you.

Your understanding is highly appreciated. The more information you provide, the easier we can analyze the cause of the problem.

Looking forward to hearing from you and we can figure out the solution soon.

 

I downloaded the tool and have the zip file, do I send it to an email address or upload the file here in the topic? I also attached a video of the issue on this post,  Thanks

[Cicely]

Hi there,

Thank you very much for the message. You can send the file to our email address dbfeedback@iobit.com or send it via PM.

[claguez]

Hi did you find a fix for this? Im experiencing this exact error

[Cicely]

Hi there,

Since the environment of each PC is not the same, the cause of the same problem may differs. If you want us to help you find a solution, it would be much better for you to get information with the tool https://cdn.iobit.com/dl/db/debug/DBInfoHelper.exe  and then send us the log. We will try our best to find a solution asap.

[Ana Di Lupis]

I have exactly the same Problem. I've sent three (!) of these db_info ZIP files and all I get told is, "deactivate your VPN"...I DID! but the problem persists.

And not only the search server is unreachable, update and license refresh fails for the same reason...

it can't be on my side, the server has a problem, obviously. Before, I could use Driverbooster with activated VPN and there was no problem whatsoever,

and PLEASE spare me the usual standard replies, I had them all...