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my acer swift3 laptop crashes on installing ASC


yogen
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my acer swift3 laptop crashes on installing ASC.

 

show blue screen error with VIDEODX  something failure. i have to go to safemode and uninstall asc to have it run back agaain.. tried several times with different settings. never worked.

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Hi

Very sorry for the issue you encountered.

Please follow the steps below to send us the debug file via feedback@iobit.com so that we can further check it.

Download the tool from http://testdemo.iobit.com/InfoHelper.exe

Then double click to run this tool on the PC with the problem and click "Save report". After it finishes, you will get a pop-up window to tell you where the report file IObit_Debug_Info.zip is saved. Click the "OK" button to open that saved folder.

Please send the zipped file to us.

Thank you.

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