Message after scan says Edge is running and it isn't

[RiderJohn]

Each time I run a scan with Care I'm given a message upon completion that some items couldn't be scanned because Edge is still running. I can't get a full clean because of this. Edge is not running when I do the scans.

[Cicely]

On 11/8/2021 at 2:42 PM, RiderJohn said:

Each time I run a scan with Care I'm given a message upon completion that some items couldn't be scanned because Edge is still running. I can't get a full clean because of this. Edge is not running when I do the scans.

Hi

Very sorry for the issue you encountered.

Please follow the steps below to send us the debug file via feedback@iobit.com so that we can further check it.

Download the tool from http://testdemo.iobit.com/InfoHelper.exe

Then double click to run this tool on the PC with the problem and click "Save report". After it finishes, you will get a pop-up window to tell you where the report file IObit_Debug_Info.zip is saved. Click the "OK" button to open that saved folder.

Please send the zipped file to us.

Thank you.