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compatable with windows 11


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Hi

Sorry for that. The current version of ASC Ultimate is compatible with Windows 11.

Would you please provide us with the following information so that we can further check it?

1. Please tell us more details about how it wont run properly on win 11.

2. Is there any error message? If yes, please take some screenshots and send them to us. Guide for taking screenshots: http://graphicssoft.about.com/cs/general/ht/winscreenshot.htm

3. Please download the tool from http://testdemo.iobit.com/InfoHelper.exe

Then double click to run this tool on the PC with the problem and click "Save report". After it finishes, you will get a pop-up window to tell you where the report file IObit_Debug_Info.zip is saved. Click the "OK" button to open that saved folder. Please send the zipped file to us via the email address feedback@iobit.com

Thanks for your effort and help on this issue.

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  • 4 months later...

I have reported the same problem with Advanced system care Ultimate also with Malware, I have also tried using your InfoHelper.exe (which Windows will not allow to run.) and have sent the screen image with the report. I have yet to get a response. Since I run these programs on three computers I am becoming concerned.

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On 4/10/2022 at 3:27 PM, wesleymchugh said:

To add to my last post I have downloaded the latest version (15.1) and uploaded a screen image while it is running. The other notification refers to Malware program.

414148375_Screenshot(3).thumb.png.20db2427661db1177fbce7f2971c01c5.png

Sorry for the issue you encountered.

Please follow the steps below to send the debug file to the email address feedback@iobit.com, then our technicians will further check it. Thank you.

Download the tool from http://testdemo.iobit.com/InfoHelper.exe. Then double click to run this tool on the PC with the problem and click "Save report". After it finishes, you will get a pop-up window to tell you where the report file IObit_Debug_Info.zip is saved. Click the "OK" button to open that saved folder. Please send the zipped file to us.

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