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LeventH
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Hi LeventH,

Thank you for contacting IObit. 

Sorry for my late reply.

Do you encounter any error messages? If yes, please take a screenshot and send it to us.

Guide for taking screenshots can be found on http://www.take-a-screenshot.org/   

Please also tell us the operations you took with our program before you encounter this problem and download the tool from http://testdemo.iobit.com/InfoHelper.exe

Double click to run this tool on the PC with the problem and click 'Save report'. 
After it finishes, you will get a popup window to tell you where the report file IObit_Debug_Info.zip is saved d. Click the 'OK' button to open that saved folder.      Send the zipped file to us so that we can get the detailed information to look into

Looking forward to hearing from you.

Thank you for your patience.

 

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