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AndrewM-RSA


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I installed the free version of driver booster and the advanced system care on my laptop (as a test before I purchased the full version) as my laptop was very slow to respond and repeatedly stopped with a "not responding" message thinking that this would resolve the issues.  Regrettably, it made my laptop even slower and did nothing for the "not responding" message.  Is this normal? Should I not have done a default installation?  I have now removed these applications from my laptop and have regained a measure of performance.  Any feedback in this regard will be appreciated.

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Hi AndrewM-RSA,

Sorry to hear that.

Would you please re-install the program refer to https://www.iobit.com/en/reinstallproduct.php 

If the issue repeats, please download the tool from http://testdemo.iobit.com/InfoHelper.exe.

Double click to run this tool on the PC with problem and click 'Save report'. 

After it finishes, you will get a pop up window to tell you where the report file IObit_Debug_Info.zip is saved. Click 'OK' button to open that saved folder.  

Send the zipped file to us so that we can get the detailed information to look into.

Looking forward to hearing from you.

 

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