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Driver booster 9 wont update 3 drivers (one is USB issue). Started after recent Win 11 update


drkjdr

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I have 3 items that will not upgrade, even though Driver Booster says there are new versions.  At this time it has knocked out my USB thumb drives being recognized. 

HID Compliant consumer control device

USB Input Device

HID compliant Mouse

All were working until most recent Windows 11 update.  USB signals thumb drive inserted, but no information shows on THIS COMPUTER.

Checked with HP & Intel, no solutions......also cant see a recent driver update for devices.

What steps are next?

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  • 2 weeks later...

Hi there, 

Did you still need our help in this case?

Since the environment of each PC is different, we need the tool to get the information about your system and the operation of our program. Without the required information, we can do little to analyze the issue or further help you. Your understanding is highly appreciated and it would be much better if you can follow the steps in the previous email to get the information.
Please download https://cdn.iobit.com/dl/db/debug/DBInfoHelper.exe > double click to run this tool on the problem PC > click 'Save report to Desktop' > find db_info_YYMMDD.zip on your desktop > send us the zip file.

We will analyze the file and try our best to find a solution for you.

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  • 1 year later...
On 3/4/2022 at 1:02 PM, Cicely said:

Hi there, 

Did you still need our help in this case?

Since the environment of each PC is different, we need the tool to get the information about your system and the operation of our program. Without the required information, we can do little to analyze the issue or further help you. Your understanding is highly appreciated and it would be much better if you can follow the steps in the previous email to get the information.
Please download https://cdn.iobit.com/dl/db/debug/DBInfoHelper.exe > double click to run this tool on the problem PC > click 'Save report to Desktop' > find db_info_YYMMDD.zip on your desktop > send us the zip file.

We will analyze the file and try our best to find a solution for you.

please check my attachment..thanks

 

db_info_20240203_i.zip

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