Computer is restarting by itself every afternoon.

[SdW]

Is this software the reason for restarting my computer every day? If so, I want it to stop NOW. Anyone have a solution to this problem? It never use to happen before I downloaded IOBIT software. 

[Cicely]

On 7/10/2022 at 3:08 AM, SdW said:

Is this software the reason for restarting my computer every day? If so, I want it to stop NOW. Anyone have a solution to this problem? It never use to happen before I downloaded IOBIT software. 

Hi,

Our product does not cause this kind of issue. You can uninstall our product and reinstall it to check again.

If the issue does not appear after you uninstall our product and appear again after you reinstall it, please follow the steps below to send the debug file to us via the email address feedback@iobit.com so that our technicians can further check it.

Download the tool from http://testdemo.iobit.com/InfoHelper.exe. Then double click to run this tool on the PC with the problem and click "Save report". After it finishes, you will get a pop-up window to tell you where the report file IObit_Debug_Info.zip is saved. Click the "OK" button to open that saved folder. Please send the zipped file to us.

Thank you.

[SdW]

Hey thanks for your message and I am glad it isn't IOBIT. I have tried a lot of suggestions on the internet. Yesterday I found this link with multiple steps: https://www.drivereasy.com/knowledge/fixed-windows-10-computer-turns-on-by-itself/

This was the best work instructional that I had found so far, but none the less, at exactly 2:35pm today, my personal laptop started right up. I sit in my home office working on my employer laptop, and my personal is to my right, so I was surprised that it did this (but hoping it would not start up). 

I bought my personal Dell M4500 laptop in January 2021 and I had it upgraded with WIN 10, and it works great. The start-up problem began this past April. 

Thanks again, I may have to take my laptop in for a BIOS check because I won't mess with this area.