Symantec blocked by SmartRam

[sholle]

I found this problem because my event log filled up with this message:

 

 

SYMANTEC TAMPER PROTECTION ALERT

 

Target: C:\Program Files\Symantec AntiVirus\VPTray.exe

Event Info: Set Information Process

Action Taken: Blocked

Actor Process: C:\Program Files\IObit\Advanced SystemCare 3\Sup_SmartRAM.exe (PID 4832)

Time: Thursday, May 21, 2009 1:22:15 PM

 

and this message:

SYMANTEC TAMPER PROTECTION ALERT

 

Target: C:\Program Files\Common Files\Symantec Shared\ccApp.exe

Event Info: Set Information Process

Action Taken: Blocked

Actor Process: C:\Program Files\IObit\Advanced SystemCare 3\Sup_SmartRAM.exe (PID 4832)

Time: Thursday, May 21, 2009 1:22:15 PM

 

repeated over and over again.

 

Any ideas?

[enoskype]

Hi sholle,

 

It must be one of those false positives again I suppose.

 

Synmantec sees the activity of SmartRAM as a suspicious process and blocks it.

 

Put the Sup_SmartRAM.exe process in the trusted list in Symantec.

 

Please read the False Positive Alerts about ASC 3 by Security Programs post in USAGE of IOBIT PRODUCTS thread in Lounge section.

 

You can have Sup_SmartRAM.exe file checked as described there.

 

Cheers.

[sholle]

Symantec

 

We use Symantec Corporate Antivirus and there is no way to add a trusted program that I can find.

 

Any other ideas?

[enoskype]

Which Windows OS are you using? And what is your rights?

[sholle]

XP

 

Administrator, although I may not have administrative rights to the Antivirus.

 

I've checked the Symantec web site and as far as I can tell there is no way to manually add a program as trusted. I can understand why they wouldn't want this feature in a corporate environment.

 

The problem doesn't seem to be false detection of a virus but that SmartRam activity is being detected by the Tamper Protection part of the program. Maybe I just can't use SmartRam with Symantec?

[enoskype]

Hi sholle,

 

Is your Sup_SmartRAM.exe file 197 KB (202,064 bytes) size,2.0.2.0 version and digital signature dated Thursday, 19 Feb. 2009?

 

If so, and there is no blocking under compatibility tab of properties, I think you should ask your company to put it in the trusted files of Symantec security.

 

Did you unblock the asc-setup.exe after downloading?

 

You may try to clean uninstal and clean install, but I don't think it will solve the problem.

 

Sorry that I can not interfere with Symantec!!!

 

May be some one else in the Forum can help!

 

Cheers

[sholle]

I'm afraid I won't have much luck gettting my IT people to add an unknown program to the trusted list.

 

Thanks for your help.

[sholle]

re Symantec

 

Just got a new version of Symantec (Endpoint) and have the same problem but better diagnostics. Apparently, Smartram is trying to free ram used by the Symantec program. I'd say that's a pretty big no-no. Guess I'll just have to turn it off.

 

Are you sure that when smartram is enabled it isn't disabling other anti-virus programs? Definately wouldn't want to put this in an exception list if it wants to disable my anti-virus.